Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Thomas

Dundalk,MD

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

20
20
years of professional experience

Work History

Project Manager

NEX / MAC
08.2022 - Current
  • Manage a client portfolio that I nurture and Support.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with clients to manage expectation.

Sales Associate / Business Development

Next Day Floors
07.2021 - 08.2023
  • Engaged with customers to build business relationships.
  • Communicated with local organizations to build networks and develop leads.
  • Developed business pipeline using cold and warm techniques.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Negotiated contracts and closed sales with new and existing clients.

Relationship Banker

SECU
02.2020 - 06.2021
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Adapted products and services to suit customers' changing financial circumstances.

Business Development Officer / Manager

BayVanguard Bank
11.2003 - 02.2020
  • Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
  • Built relationships with colleagues to facilitate teamwork, cooperation and success.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Generated new business with marketing initiatives and strategic plans.
  • Collaborated with sales and marketing departments to support client acquisition.

Education

GED -

Our Lady of Pompei
Baltimore, MD
06.2001

Skills

  • Staff Training
  • Team Bonding
  • Contract Management
  • Conflict Management
  • Project Management
  • Mergers and Acquisitions Knowledge
  • Sales and Marketing
  • Closing Tactics and Contract Negotiations
  • Performance Improvement
  • Quality Assurance and Control
  • Building Codes and Regulations
  • Performance Evaluations
  • Client Relations

Timeline

Project Manager

NEX / MAC
08.2022 - Current

Sales Associate / Business Development

Next Day Floors
07.2021 - 08.2023

Relationship Banker

SECU
02.2020 - 06.2021

Business Development Officer / Manager

BayVanguard Bank
11.2003 - 02.2020

GED -

Our Lady of Pompei

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Jennifer Thomas