Jennifer Thomas
Daytona Beach FL,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and esceptional performance in high-volume environments. Friendly, persistent and skilled in overcoming objections to close sales.
High-energy Telemarketer with 7 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.
Overview
8
8
years of professional experience
Work History
Energy Specialist
Customer Aquisition Group
Daytona Beach, FL
01.2019 - 01.2024
- Met or exceeded sales quota of 25 new customer orders a week and recognized as leading salesperson during multiple periods.
- Interacted with electric and gas utility customers to answer questions about their energy supply company and provide information on incentive programs such as rebates or low intro rates per KWH or CCF.
- Participated in training and other industry events.
- Protected confidential information to ensure client privacy.
- Developed and updated client reports and documents to maintain customer service and internal records.
- Oversaw errors in the changes other agents made with respect to the customer switching their supplier to us.
- Analyzed client's energy usage by collecting electricity information and proposed the offers we had for them in regards to their utility bill.
Sales Agent
CallCore Media
Daytona Beach FL, Florida
06.2016 - 10.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints on phone.
- Continuously met sales goals.
- Presented products and services to prospective and existing customers to meet client needs.
- Identified customer needs to deliver relevant product solutions and promotions.
Education
GED -
Wyoming Area Sec Ctr
Exeter, PA06-2002
Skills
- Product knowledge
- Inbound calls
- Computer
- Customer interaction
- Customer service
- Communication skills
- B2B sales
- Customer calls
- Outbound sales
- Professional Communication
References
References available upon request.
Timeline
Energy Specialist
Customer Aquisition Group
01.2019 - 01.2024
Sales Agent
CallCore Media
06.2016 - 10.2018
GED -
Wyoming Area Sec Ctr
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