Jennifer Thomas
Blytheville,AR
Summary
Proven Office Manager with a track record of enhancing financial accuracy by meticulously managing accounts and payroll at Gibson & Thomas, P.A. Law Firm. Excelled in customer service and office administration, significantly improving client satisfaction and operational efficiency. Skilled in data entry and clear communication, adept at multitasking and driving results without compromising quality.
Overview
26
26
years of professional experience
Work History
Office Manager
Gibson & Thomas, P.A. Law Firm
01.2011 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Controlled finances to lower costs and keep business operating within budget.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
Loan Officer
Farmers Bank & Trust
03.2004 - 06.2005
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
Consumer Loan Officer
Nuvell Credit
05.2001 - 02.2004
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Managed pipeline of loans from origination to closing, ensuring timely completion of each step in the process.
- Negotiated favorable terms for clients while maintaining alignment with bank policies resulting in mutually beneficial transactions.
- Expanded consumer lending portfolio by actively pursuing new business opportunities within the community.
- Facilitated clear communication between all parties involved in the loan transaction, minimizing potential issues or delays.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
Loan Processor
Nuvell Credit
03.1999 - 05.2001
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
Teller
Regions Bank
01.1999 - 03.1999
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Bachelor of Science - Finance
Arkansas State University
State University, AR12.1998
High School Diploma -
Blytheville High School
Blytheville, AR05.1994
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
Timeline
Office Manager
Gibson & Thomas, P.A. Law Firm
01.2011 - Current
Loan Officer
Farmers Bank & Trust
03.2004 - 06.2005
Consumer Loan Officer
Nuvell Credit
05.2001 - 02.2004
Loan Processor
Nuvell Credit
03.1999 - 05.2001
Teller
Regions Bank
01.1999 - 03.1999
Bachelor of Science - Finance
Arkansas State University
High School Diploma -
Blytheville High School
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