Jennifer Thomas
Cheshire,CT
Summary
Results-driven Operations Manager with over 25 years of experience leading sales, managing logistics, and optimizing day-to-day operations. Skilled in team coordination, sales, pricing strategy, vendor relations, and customer service. Proven track record of streamlining processes, boosting profitability and growth, and delivering exceptional client experiences. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, adaptability, and swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Operations Manager
Revivals Estate Sales
01.2021 - Current
- Daily operational management of all business aspects including sales, marketing, and business development
- Spearhead initiatives resulting in an increase in growth and profits year-over-year
- Estate sales management of initial consultation to final clean out (managing up to 5 concurrent sales monthly)
- Client walk-throughs and intake of inventory, assessing and assigning item value based on research and market comparison
- Create pricing strategies tailored to unique estates, balancing profitability with market trends and buyer expectations
- Coordinate all logistics, including sale layout, signage, crowd control, and security.
- Utilize platforms such as EstateSales.net, social media, and email marketing to drive traffic and online engagement
- Foster strong client relationships, providing compassionate support and clear communication
- Improve overall operational efficiency through implementation of streamlined scheduling and vendor processes
- Support setup and staging of estates, enhancing visual merchandising to boost item appeal
- Manage customer service during sale days, handling high-volume traffic and resolving disputes professionally
- Oversee all aspects of second-hand retail location utilizing social media, online sales, and face-to-face customer experiences
Executive Assistance
Enterprise Holdings
01.1999 - 01.2020
- Provide executive level assistance to the Vice President, Business Manager and Regional Rental Manager
- Assist administratively to all regional departments including Human Resources, Accounting, Business Rental, Recruiting, Remarketing, Vehicle Acquisitions and Vehicle Repair
- Provide confidential support; work with highly sensitive and confidential information with integrity and effective judgment
- Assist in onboarding, training, and development of employees
- Provided high level customer service to customers and accounts
- Coordinate corporate luncheons, meetings, events, travel, corporate agendas, and itineraries
- Schedule and coordinate all travel arrangements, meetings, interviews, conferences & appointments
- Work directly with management on presentations, weekly postings and master reports to facilitate oversight for all aspects of composition
- Final editing and preparation of correspondence for distribution
- Management of financial transactions related to corporate credit cards, expense reports and mileage
- Special projects and miscellaneous duties as required
- Overall supervision of recruitment coordination and functions for organizations largest territories
Education
Bachelor of Arts - Communication
Southern Connecticut State University
New Haven, CT01.1999
Skills
- Effective problem resolution
- Effective team leadership
- Operational efficiency management
- Service excellence
- Execution and planning
- Inventory management
- Goal-oriented planning
- Management of retail processes
- Business management
- Effective negotiation
Timeline
Operations Manager
Revivals Estate Sales
01.2021 - Current
Executive Assistance
Enterprise Holdings
01.1999 - 01.2020
Bachelor of Arts - Communication
Southern Connecticut State University
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