Jennifer Thomas
Waterford
Summary
Dynamic Patient Access Representative with extensive experience in hospital positions, excelling in customer service and insurance verification working to accurately completing billing claims. Proven track record in optimizing appointment scheduling and enhancing patient flow, while training staff to improve operational efficiency. Skilled in medical billing, fostering positive relationships, and ensuring compliance with healthcare protocols.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Access Representative
McLaren Oakland
05.2023 - 11.2025
- Facilitated patient registration processes to ensure accurate data entry and compliance with hospital protocols.
- Assisted patients in navigating insurance benefits, enhancing understanding of coverage options and financial responsibilities.
- Coordinated appointment scheduling, optimizing physician availability and improving patient flow within the facility.
- Managed incoming calls, addressing inquiries effectively while maintaining a high level of customer patient satisfaction.
Billing Specialist
Trinity Health
12.2018 - 02.2023
- Managed patient billing inquiries, ensuring timely resolution and enhanced customer satisfaction.
- Processed and reviewed claims for accuracy, reducing discrepancies and improving revenue cycle efficiency.
- Collaborated with healthcare providers to clarify billing issues, streamlining communication and expediting processes.
- Trained new staff on billing software and protocols, fostering a knowledgeable team environment.
Support Staff Assistant
New Oakland Family Centers
11.2013 - 08.2018
- Coordinated client intake processes, ensuring efficient data collection and documentation.
- Assisted in scheduling appointments, optimizing staff availability and client access to services.
- Managed communication between clients and providers, facilitating timely information exchange and support.
- Trained new staff.
- Verified insurance and benefits and assusred client was aware of the cost for services.
- checked in clients, presented new clients with new clent paperwork, scanned insurance cards and identification.
- Notified staff when clients arrived for appointments or for partial hospitalization program.
Registration Coordinator
St Joseph Mercy Hospital
01.2005 - 02.2013
- Coordinated patient registration processes, ensuring compliance with hospital policies and procedures.
- Managed electronic health record systems to streamline patient data entry and retrieval.
- Trained new staff on registration protocols, enhancing team efficiency and service delivery.
- Resolved patient inquiries and concerns, fostering positive relationships with diverse populations.
- Executed billing tasks and recorded information in company databases.
Education
High School Diploma -
Waterford Mott High School
Waterford06-1993
Skills
- Customer service
- Insurance verification
- Payment processing
- Medical billing
- Friendly and outgoing
- Healthcare systems navigation
- Insurance billing
- Appointment scheduling
- Registration and admissions
Certification
Medical/Dental Administrative Assistant Certificate (Ross Medical Education Center)
Timeline
Patient Access Representative
McLaren Oakland
05.2023 - 11.2025
Billing Specialist
Trinity Health
12.2018 - 02.2023
Support Staff Assistant
New Oakland Family Centers
11.2013 - 08.2018
Registration Coordinator
St Joseph Mercy Hospital
01.2005 - 02.2013
High School Diploma -
Waterford Mott High School