Jennifer Thomas
Casa Grande,AZ
Summary
Results-driven professional with extensive experience in operations management and team leadership. Known for driving efficiency and fostering strong relationships, contributing to successful delivery operations and exceptional customer service.
Overview
24
24
years of professional experience
Work History
Mail Carrier
United States Post Office
05.2015 - Current
- Delivered mail and packages efficiently to residential and commercial addresses.
- Operated postal vehicles in compliance with safety regulations and traffic laws.
- Sorted and organized mail for optimal delivery routes and schedules.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained accurate records of deliveries, ensuring accountability and traceability.
- Collaborated with team members to ensure timely completion of daily delivery goals.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
General Manager
Sunray Square
11.2010 - 04.2015
- Led operational strategy, driving efficiency across multiple departments.
- Developed and implemented policies to enhance productivity and employee engagement.
- Managed budget allocations, ensuring optimal resource utilization within the organization.
- Collaborated with senior leadership on long-term strategic planning initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
A-Z Tools & More
05.2002 - 10.2010
- Oversaw performance evaluations, providing mentorship and professional development opportunities for staff.
- Analyzed market trends to identify growth opportunities and inform business direction.
- Streamlined communication processes between teams, improving project collaboration and outcomes.
- Fostered a culture of continuous improvement by implementing best practices across all operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-1997
Skills
- Safety awareness
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Inventory control
- Employee scheduling
- Labor cost controls
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Hand-eye coordination
- Leadership and team building
Timeline
Mail Carrier
United States Post Office
05.2015 - Current
General Manager
Sunray Square
11.2010 - 04.2015
General Manager
A-Z Tools & More
05.2002 - 10.2010
High School Diploma -
Apache Junction High School