Jennifer Thomas
Murfreesboro
Summary
To obtain a full-time, permanent position within your facility where I can apply my skills and proven ability to handle multiple tasks effectively and efficiently in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Manicurist
Self Employed
Murfreesboro, TN
11.2014 - Current
- Provide high-quality manicure and pedicure services.
- Maintained cleanliness and sanitation of tools and workspace, adhering to health regulations.
- Developed personalized nail care plans based on individual client needs and preferences.
- Educate clients on proper nail care techniques and product recommendations for at-home maintenance.
Esthetician
Self Employed
MURFREESBORO, TN
09.2009 - Current
- Provide a range of esthetic services including facials, waxing and skin treatments.
- Develop tailored treatment plans based on individual client needs, skin types and preferences.
- Educate clients on skincare regimens.
- Manage business operations, including client appointments.
Child Support Specialist II
STATE OF TENNESSEE, CHILD SUPPORT DIVISION
Murfreesboro, TN
02.2019 - 04.2023
- Commence case file process by obtaining information from case participants, family members, witnesses, law enforcement agencies, and attorneys for the benefit of gathering information to establish paternity, locate absent parents, and determine financial statuses.
- Oversee the work of professional staff by scheduling, reviewing work assignments, establishing priorities, coordinating activities, and resolving related work problems.
- Enter and maintain appropriate and chronological logs of case contacts and events.
- Receive and resolve minor complaints concerning cases and respond to inquiries from the public.
- Compile necessary information in preparation for legal action to establish and enforce paternity and/or support (i.e. interview, telephone, computer and mail inquiry methods, etc.).
- Analyze case information and determine appropriate action.
- Recommend cases for civil contempt & modification of Court orders, prepare legal documents for court filing, assists attorneys in preparing cases, attend court hearings, and testify in court as necessary.
- Monitor Accounts for payments and accuracy.
- Monitor cases for compliance with state and federal regulations.
- Provide case status information and explain child support statutes, regulations, and procedures to case participants.
- Take appropriate action to request and collect child support payments from payers.
- Software programs used: Parent Locate, Work Number (Equifax), Felony Offenders, Vine link, TN Department of Motor Vehicles, Accurint and Clearinghouse.
AMSA
VA MEDICAL CENTER
Murfreesboro, TN
07.2018 - 02.2019
- Proficient in the data entry for various software such as CPRS/Vista/Microsoft Word/Excel/Outlook.
- Patient data entry for timely appointment scheduling for the appropriate level of care.
- Administrative clerical duties such as answering phones/fax, customer service.
- Prepare, Review and Monitoring of data for required pre-appointed documents.
- Served as a Consult Coordinator for Community Care to follow procedures and guidelines, verify VA eligibility, handling of Accounts receivables and maintaining a reduction in outstanding consults and appointment scheduling.
- Consult processing and a clear understanding for obtaining medical documentation from community providers.
- Knowledge of established policies and procedures.
Child Support Specialist II
STATE OF TENNESSEE DISTRICT ATTORNEY'S OFFICE / CHILD SUPPORT DIVISION
Murfreesboro, TN
11.2015 - 07.2018
- Commence case file process by obtaining information from case participants, family members, witnesses, law enforcement agencies, and attorneys for the benefit of gathering information to establish paternity, locate absent parents, and determine financial statuses.
- Oversee the work of professional staff by scheduling, reviewing work assignments, establishing priorities, coordinating activities, and resolving related work problems.
- Enter and maintain appropriate and chronological logs of case contacts and events.
- Receive and resolve minor complaints concerning cases and respond to inquiries from the public.
- Compile necessary information in preparation for legal action to establish and enforce paternity and/or support (i.e. interview, telephone, computer and mail inquiry methods, etc.).
- Analyze case information and determine appropriate action.
- Recommend cases for civil contempt & modification of Court orders, prepare legal documents for court filing, assists attorneys in preparing cases, attend court hearings, and testify in court as necessary.
- Monitor accounts for payments and accuracy.
- Monitor cases for compliance with state and federal regulations.
- Provide case status information and explain child support statutes, regulations, and procedures to case participants.
- Take appropriate action to request and collect child support payments from payers.
- Software programs used: Parent Locate, Work Number (Equifax), Felony Offenders, Vine link, TN Department of Motor Vehicles, Accurint and Clearinghouse.
Education
Licensed Manicurist - Nail Technology
Georgia Career Institute
Murfreesboro, TN01.2014
Licensed Esthetician - Esthetics
Georgia Career Institute
Murfreesboro, TN01-2008
General Education Diploma - General Studies
TN College of Applied Technology
Murfreesboro, TN01.1997
Skills
- Independent
- Well-organized
- Willingness to learn
- Ability to accept constructive criticism
- Remain calm in stressful situations
- Communication
- Knowledge of policy and procedures
- Privacy Rules & Regulations (HIPPA)
- Customer service
- Problem-solving skills
- Accountability
Timeline
Child Support Specialist II
STATE OF TENNESSEE, CHILD SUPPORT DIVISION
02.2019 - 04.2023
AMSA
VA MEDICAL CENTER
07.2018 - 02.2019
Child Support Specialist II
STATE OF TENNESSEE DISTRICT ATTORNEY'S OFFICE / CHILD SUPPORT DIVISION
11.2015 - 07.2018
Manicurist
Self Employed
11.2014 - Current
Esthetician
Self Employed
09.2009 - Current
Licensed Manicurist - Nail Technology
Georgia Career Institute
Licensed Esthetician - Esthetics
Georgia Career Institute
General Education Diploma - General Studies
TN College of Applied Technology