Jennifer Thomas-Bieck
Richland,MI
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteSummary
Dynamic and trilingual professional with a proven track record in effective customer service. Adept at office management and record preparation, I excel in enhancing customer experiences, supporting student success and success in meeting preparations / office work. Recognized for resolving issues promptly and maintaining accurate databases. I thrive in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Customer Service
SimplrFlex
05.2021 - Current
- Improved customer service by projecting friendly and knowledgeable attitude.
- Delivered exceptional customer service and supported positive brand experience.
- Provided excellent customer service to exceed customer expectations.
- Followed up with customers.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Provided high-level customer service, resolving issues promptly.
Assistent of the Librarian Director
University of Applied Sciences Mainz
07.2016 - 10.2025
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Maintained library databases to support accuracy and availability in circulation systems.
- Researched and acquired new library materials to maintain updated library collection.
- Catalogued and organized books, materials and other documents for proper library management.
- Greeted patrons warmly and offered to assist with issues or needs.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Kept catalog orderly and updated with latest material additions and removals.
- Tracked loans of media equipment and materials.
- legal dunning.
Assistent of the Vice President
University of Applied Sciences Mainz
02.2012 - 07.2016
- Managed employee training.
- Wrote quarterly and yearly reports to the ministry.
- Input application information and managed hiring process.
- Wrote meeting protocols.
- booked important meetings.
- Managed travel plans
- Managed finances
- Managed renaming the Hochschule Mainz into University of Applied Sciences.
- Managed incoming mails and phone calls.
Assistant to the Dean
University of Applied Sciences Mainz
01.2012 - 03.2013
- Opened and properly distributed incoming mail to promote quicker response.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Helped with the hiring process.
- Handled travel requests and helped the financial department.
- Prepared meetings.
Apprenticeship Trainee
University of Applied Sciences Mainz
08.2007 - 01.2011
- Prepared worksite by setting up required meetings
- Learned wide range of different jobs
- Coordinated and scheduled meetings and appointments.
- Monitored and tracked budgets and expenses.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
- Responded to inquiries from callers seeking information.
- Helped students with their enrollment.
- Put students information and application in the system.
- Input grades into the data base
Education
Office Clerk / Office Administrator Trainee - Office Administrator
01-2011
Trade And E-commerce
06-2006
Skills
- Trilingual
- Effective customer service
- Record preparation
- Office management
- Scheduling appointments
- Database entry
- Schedule and calendar management
- Records administration
- Student support
- Teamwork
- Student registration
- Time management
- Cash handling
Languages
German
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service - SimplrFlex
05.2021 - Current
Assistent of the Librarian Director - University of Applied Sciences Mainz
07.2016 - 10.2025
Assistent of the Vice President - University of Applied Sciences Mainz
02.2012 - 07.2016
Assistant to the Dean - University of Applied Sciences Mainz
01.2012 - 03.2013
Apprenticeship Trainee - University of Applied Sciences Mainz
08.2007 - 01.2011
Berufsbildende Schule Mainz - Office Clerk / Office Administrator Trainee , Office Administrator
Steinhöfelschule Mainz - , Trade And E-commerce