Jennifer Thomas-Marks

Provided support and expertise to volunteer managers of nearly 450 nonprofit organizations.

Provided training for new volunteer managers to be able to create, administer, and evaluate their volunteer program.

Promoted volunteer opportunities in a weekly newsletter to volunteers throughout the region.

Managed staff in different regions, and for a high school volunteer program.

Provided support to individuals and families for the loss of family members and loved ones, through outreach, support groups, and classes.

Traveled state-wide to provide mental health training to a wide variety of groups, including law enforcement, education, mental health workers, and the public.

Was an important part of the suicide prevention and support team.

• Responded to a high volume of phone requests to provide logistics information.
• Assessed repair needs for high-capacity circuits and cell phone towers.
• Worked with the regional supervisor to balance workloads and make dispatch decisions.
• Made decisions regarding technician expertise, equipment, and location to send the most appropriate technician possible.

• Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
• Arranged funeral/memorial services for grieving families to meet budget and respect their wishes.
• Liaised between hospitals, physicians, county coroners, and members of the clergy to coordinate final arrangements.
• Provided bereavement after-care for loved ones, both individually and in support groups.