Jennifer Thompson
Spokane Valley,WA
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding and EPIC systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 45 weekly procedures for 6 surgeons. Well-versed in checking coverage, obtaining authorizations and collecting payments.
Overview
7
7
years of professional experience
Work History
Surgery Scheduling Coordinator
Providence Pulmonary And Sleep Disorder
Spokane, WA
01.2021 - 12.2021
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized patient files and streamlined operations to improve efficiency.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Surgery Scheduling Coordinator
Spokane Urology
Spokane, WA
04.2019 - 09.2020
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Surgery Scheduling Coordinator/Medical Assistant
North Spokane Womens Health
Spokane, WA
01.2014 - 02.2019
- Coordinated with facilities to set up surgeries for 4 Surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized patient files and streamlined operations to improve efficiency.
- Coordinated with facilities to set up surgeries for 6 + surgeons
Education
Medical Assistant/Medical Administration - Medical Assisting
Carrington College
Spokane, WA09.1999
Skills
- Epic Systems
- CPR Certified
- Organization and Time Management
- Advising Patents
- Taking Client Histories
- Cleaning and Sterilizing
- Critical Thinking
- Administrative Tasks
- Medical Report Preparation
- Problem Solving
- Time Management
- Medical Charting
- Data Entry Software
- Appointment Scheduling
- Collaboration and Teamwork
- Insurance Authorizations
- HIPAA Compliance
- Medical Coding
- Outpatient Procedures
- Prescription Refills
- Referral Verification
- Data Entry
- CPT Coding
Timeline
Surgery Scheduling Coordinator
Providence Pulmonary And Sleep Disorder
01.2021 - 12.2021
Surgery Scheduling Coordinator
Spokane Urology
04.2019 - 09.2020
Surgery Scheduling Coordinator/Medical Assistant
North Spokane Womens Health
01.2014 - 02.2019
Medical Assistant/Medical Administration - Medical Assisting
Carrington College