Jennifer Thompson
Vandalia,Ohio
Summary
Dynamic Regional Manager with a proven track record in operational oversight, forward thinking, and employee engagement. Expert in project management and performance improvement, successfully reducing turnover and enhancing team performance through great change. Achieved significant cost reductions through strategic staffing and inventory management while fostering a culture of mentorship, clinical expertise, and continuous quality improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Manager – CareFlight Air and Mobile
Premier Health
Dayton, Ohio
08.2024 - Current
- Established goals, objectives, policies, procedures, and standards of performance for all clinical staff.
- Minimized turnover through effective training and employee engagement programs.
- Identified, hired, and developed top talent to promote performance-oriented culture.
- Conduced performance reviews and coached towards individual goals.
- Created and maintained relationships with key customers in the region.
- Enhanced quality control measures to drive positive outcomes.
- Analyzed financial data and implemented cost-reduction strategies.
- Managed company operations including inventory control, maintenance issues, base staffing, logistics, customer service, and patient care.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Developed and facilitated a tiered, all-encompassing orientation program with proven success.
- Participated in interdisciplinary meetings with other healthcare professionals to discuss best practices in air medical transport.
Full-Time Crew Leader – CareFlight Air and Mobile
Premier Health
Dayton, Ohio
10.2020 - 08.2024
- Served as the shift supervisor, addressing all patient, safety, maintenance, staffing, and logistical issues in real time.
- Represented the organization at industry conferences and community events.
- Provided oversight to ensure compliance with patient care policies, standards, and safety regulations.
- Served as the Cardiac subject matter expert and trained staff on transport of patients with cardiac devices.
- Stocked the supply rooms, bases, and vehicles with all necessary supplies.
- Organized debriefing sessions to review cases and provide feedback.
- Collaborated with hospital and EMS personnel to ensure patient transfer needs are met.
- Performed regular assessments of clinical competencies to ensure proficiency in air and ground medical operations.
- Contributed innovative ideas and solutions to enhance team performance and drive positive outcomes.
- Maintained records, prepared reports, and served on special committees.
- Utilized strong critical thinking skills to make quick and accurate clinical decisions in emergency situations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Flight Nurse – CareFlight Air and Mobile
Premier Health
Dayton, Ohio
10.2014 - 08.2024
- Transported critically ill and injured patients of all ages by helicopter and MICU.
- Initiated and maintained care of patients on the following equipment: Vent, Vasopressors, IABP, Impella, LVAD, ECMO, Pacer, EVD, HFO2, CTs, Invasive monitoring, etc.
- Performed Life-Saving Procedures such as: Intubation, Cricothyrotomy, Needle Decompression, Pericardiocentesis, Chest Tube Placement, Central Line Placement, and Intraosseous Placement
- Presented Medical and Safety Lectures to Local EMS Agencies and within the organization.
- Responded to in-house emergencies and transport requests with speed, expertise, and safe approaches to provide efficient, quality care and life-saving interventions.
- Advocated for patient needs and collaborated with medical control as needed.
- Completed documentation of all patient care activities in accordance with policies and procedures.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Responded quickly to changes in patient's condition during transport through assessment and appropriate, protocol-driven interventions.
- Ensured vehicle was stocked appropriately with necessary supplies and equipment.
- Provided emotional support to patients and their families during difficult times.
- Completed day-to-day base and vehicle duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained competency through continuing education and advanced training, including live intubations and cadaver procedure skills.
Team Leader – Heart and Vascular ICU
Premier Health Miami Valley Hospital
Dayton, Ohio
12.2011 - 10.2014
- Managed patient flow and assignments for a 36-bed ICU; including 1:1 ratios for the highest-acuity patients.
- Responded to and team-led care for in-hospital codes, emergencies, and direct to cath lab STEMIs.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Monitored staff performance and provided coaching and formal counseling as needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained a safe environment for the ICU staff and patients by ensuring that all safety protocols were followed consistently.
- Participated in quality improvement initiatives such as falls prevention, infection control, restraint reduction, and pain management.
- Achieved best possible outcomes for nursing sensitive indicators, core measures, HCAPS, patient satisfaction and caregiver satisfaction.
- Led initiatives to improve patient safety and quality of care, staying updated with the latest ICU research, practices, and technologies.
- Mentored and supported appropriate orientation, education, credentialing, and continued professional development of associates.
- Demonstrated leadership skills by delegating duties appropriately among staff members.
- Initiated life-saving measures when necessary, such as cardiopulmonary resuscitation or emergency drug administration.
- Utilized critical thinking skills to assess complex situations quickly and effectively.
- Participated in development, implementation and evaluation of action plans for continuous performance improvement.
Clinical/Staff Nurse – Heart and Vascular ICU/CICU
Premier Health Miami Valley Hospital
Dayton, Ohio
01.2007 - 10.2014
- Provided direct patient care within scope of practice and in accordance with established policies and procedures.
- Provided emotional support and education to patients' families, helping them navigate complex medical information.
- Trained new nursing staff and students, sharing knowledge and best practices in critical care nursing.
- Delivered optimum treatments to critical-care patients following prescribed rules, policies, protocol, and procedures.
- Maintained meticulous records of patient care, treatment plans, and progress notes in electronic health systems.
- Collaborated with multidisciplinary team members to coordinate patient care services across the continuum.
- Performed daily assessments of all ICU patients, evaluated patient's response to treatments and developed individualized plans of care.
- Acted as an advocate for patient rights while providing support, education and resources to families and caregivers regarding end-of-life decisions.
- Conducted research and participated in educational opportunities to remain at the forefront of critical care nursing.
- Led initiatives to improve patient safety and quality of care, staying updated with the latest ICU practices and technologies.
- Managed comprehensive care for critically ill patients, ensuring adherence to ICU protocols and guidelines.
- Utilized strong critical thinking skills to make quick and accurate clinical decisions in emergency situations.
- Prioritized tasks according to urgency of need while managing multiple cases simultaneously.
- Provided emotional support for patients and their families during difficult times.
- Advocated for patient needs and preferences, acting as a liaison between patients, families, and healthcare providers.
- Monitored and documented vital signs, laboratory values, physical assessments, cardiac rhythms and medication administration.
- Precepted new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures and techniques and patient assessments and interventions.
- Utilized critical thinking skills to assess complex situations quickly and effectively.
- Implemented infection control measures to prevent the spread of infections within the ICU.
- Established and implemented nursing care plans for each patient using protocols of assessment, development, activation and evaluation.
Education
Bachelor of Science - Nursing
Wright State University
11.2006
Bachelor of Science - Education and Allied Professions
University of Dayton
05.2001
Skills
- Project management
- Financial analysis
- Regulatory compliance
- Inventory management
- Quality control
- Conflict resolution
- Performance evaluation
- Employee engagement
- Staff management
- Performance management
- Customer and vendor relations
- Cost reduction
- Policies and procedures
- Workforce development
- Recruiting and hiring
- Financial management
- Mentorship programs
- Problem solving
- Staff training and development
- Safety protocol
- Operational management
- Profitability optimization
- Team leadership
- Data analytics
- Project funding
- Strategic planning
- Critical care transport
- Quality improvement
Certification
- OH Registered Nurse
- OH Paramedic
- OH Paramedic Instructor
- BLS
- ACLS
- PALS
- NRP
- ITLS
- ATLS
- CCRN
References
References available upon request.
Timeline
Regional Manager – CareFlight Air and Mobile
Premier Health
08.2024 - Current
Full-Time Crew Leader – CareFlight Air and Mobile
Premier Health
10.2020 - 08.2024
Flight Nurse – CareFlight Air and Mobile
Premier Health
10.2014 - 08.2024
Team Leader – Heart and Vascular ICU
Premier Health Miami Valley Hospital
12.2011 - 10.2014
Clinical/Staff Nurse – Heart and Vascular ICU/CICU
Premier Health Miami Valley Hospital
01.2007 - 10.2014
Bachelor of Science - Nursing
Wright State University
Bachelor of Science - Education and Allied Professions
University of Dayton
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