Jennifer Thompson
Pittsburgh,PA
Summary
Dynamic Human Resources Business Partner with a proven track record at Giant Eagle, Inc., excelling in employee relations and organizational development. Expert in conducting exit interviews and implementing diversity initiatives, fostering a culture of inclusion. Skilled in legal compliance and strategic planning, enhancing employee engagement and retention through targeted training programs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Giant Eagle, Inc.
05.2019 - 07.2025
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Established succession planning processes to ensure leadership continuity within the company.
- Evaluated employee performance fairly, providing constructive feedback for professional growth.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Advised senior management on organizational development and change management initiatives.
- Managed onboarding process for new hires, ensuring smooth transition into company.
- Conducted exit interviews to gather feedback for organizational improvement.
- Developed and delivered comprehensive training programs, improving employees'' skills and productivity.
- Facilitated workshops on leadership development for mid-level managers.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Partnered with senior management to align HR strategies with overall business objectives.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
Confidential Human Resources Coordinator
Giant Eagle, Inc.
04.2014 - 05.2019
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
Instructional Designer and Project Manager
PNC
09.2002 - 09.2011
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Designed course materials and supported implementation.
- Developed workforce training programs to improve organizational efficiency.
- Collaborated with subject matter experts to ensure content accuracy and relevance, enhancing learner trust and engagement.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
Education
Human Resources Management
La Roche University
Pittsburgh, PABachelor of Science - Chemical Engineering
The Pennsylvania State University
University ParkSkills
- Exit interviews
- Strategic planning
- Employee relations
- Legal compliance
- Organizational development
- Talent management
- Succession planning
- Employee retention
- Diversity and inclusion
- Policy implementation
- Onboarding programs
- Workforce planning
- Talent recruitment
- Optimizing performance
- Grievance handling
- Improving employee engagement
- Work culture enhancement
- Talent management strategy
Certification
- Development Dimensions, International - Certified Trainer and Targeted Selection (behavioral interviewing) Administrator
- Korn Ferry - Certified Instructor
Timeline
Human Resources Business Partner
Giant Eagle, Inc.
05.2019 - 07.2025
Confidential Human Resources Coordinator
Giant Eagle, Inc.
04.2014 - 05.2019
Instructional Designer and Project Manager
PNC
09.2002 - 09.2011
Human Resources Management
La Roche University
Bachelor of Science - Chemical Engineering
The Pennsylvania State University
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