JENNIFER THOMPSON
Elk Grove,USA
Summary
To obtain a position that will allow me to utilize my over thirty years of experience working in the Educational System, State and Private sector’s while effectively managing and/or leading a team of professionals.
Knowledgeable Customer Service, Training with solid background in designing and delivering effective training programs. Successfully facilitated professional development initiatives that enhanced employee performance and satisfaction. Demonstrated ability to manage training schedules and adapt content to meet diverse learning needs.
Experienced with developing and delivering comprehensive training programs that enhance employee skills and knowledge. Utilizes interactive training methods to engage participants and foster positive learning environment. Track record of adapting training content to meet organizational goals and individual learning needs.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Training Officer
CALIFORNIA CORRECTIONAL HEALTH CARE SERVICES
02.2014 - Current
- Provide training for all healthcare HQ and field staff relative to departmental policies and procedures. Provide training to new/existing instructors and provide feedback. Oversight of the training department, including analysis, design, development, implementation, and evaluation of effective classroom instruction. This includes the development of training curricula/plans and instructional support materials, incorporating adult learning principles, and measurement techniques. Conduct classes, workshops, and team building sessions, as well as e-learning. Conduct research and assist in the development of supervisory training programs. Conduct program evaluation and modification as needed to improve effectiveness to maintain compliance standards, including evaluation of other instructors. Participate in self-training programs, seminars, committees, special projects/task forces, and in-services, as needed. Act in the capacity of lead, as needed to maintain day-to-day operations. Prepare administrative correspondence to various requests from Headquarters and the institutional level. This includes maintaining close and direct communication with management, providing recommendations as needed, and identifying training needs.
- Evaluated training effectiveness through assessments and feedback, ensuring continuous improvement in program delivery.
- Collaborated with multidisciplinary teams to identify training needs and tailor resources accordingly.
- Mentored new trainers, fostering skill development and adherence to regulatory compliance standards.
- Analyzed training data to inform strategic planning, aligning initiatives with organizational goals for workforce development.
- Designed e-learning modules leveraging technology to increase accessibility and engagement among staff members.
- Managed scheduling and logistics for training sessions, optimizing resource allocation and participant attendance rates.
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
- Boosted team morale and collaboration through effective communication strategies and team-building exercises during training sessions.
- Adjusted instructional strategies according to student needs and understanding of material.
- Developed and implemented effective lesson plans to cover necessary material.
- Developed strong relationships with department managers to align training initiatives with business goals and priorities.
- Supported career advancement for employees through personalized coaching and mentoring sessions.
- Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
- Optimized resource allocation for each training session based on participant needs analysis.
- Delivered high-quality presentations on various topics, using compelling visuals to enhance understanding and engagement among employees.
- Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
- Enhanced employee performance by designing and delivering engaging training programs tailored to individual needs.
- Collaborated with subject matter experts to develop relevant training materials that addressed specific organizational challenges.
- Trained and licensed [Number] employees to enhance success in field operations.
- Incorporated real-world scenarios and case studies into lessons plans for increased contextual relevance.
- Championed a culture of learning and development within the organization, promoting continuous growth and improvement for all employees.
- Ensured the alignment of organizational goals and objectives within each learning module presented.
- Established personnel qualifications and coordinated onboarding activities.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Key Results:
- Develop Instructional design duties, using interactive videodisc technology
- Evaluate instructors and training material; provide feedback to Training Officers
- Oversee the analytical functions related to the training program
- Identify training needs and training delivery options; determine objectives and analyze suitability
- Act in the capacity of lead, as needed to maintain day-to-day operations
- Present ideas clearly and concisely in verbal and written form to effectively convey information to stakeholders
- Developed and implemented training programs for correctional staff on health care policies and procedures.
- Facilitated workshops to enhance staff knowledge of mental health and substance use disorder treatment protocols.
Civil Rights Analyst/Trainer
CALIFORNIA DEPARTMENT OF CORRECTIONS & REHABILITATION
04.2013 - 02.2014
- Responsible for interactive classroom instruction for the following classes: EEO Coordinator/EEO Counselor Training, Basic Supervision, New Employee Orientation, Training for Trainers, and Refresher Training. Create and deliver customized training, as requested by Hiring Authorities. Provide support in the development and testing of training material to include: lesson plans, power point presentations, learning exercises, learning aids, class quizzes, and certification tests. Track and provide essential training data for CDCR. Provide technical assistance to EEO Coordinators and EEO Counselors. Review and analyze EEO/SH internal discrimination complaint to determine jurisdiction, bases for complaints, harm assessment, and relevant fact gathering. If the investigation is warranted, applying civil rights laws, rules, regulations, and CDCR policies. In cases with an established CRO, obtain jurisdiction, prepare an analysis to identify and document each allegation, and determine any connections, to establish a nexus. Preparation of official response to external compliance agencies on discrimination complaints filed against CDCR, the complainant and respondent correspondence, and other related complaint documentation. Testify at administrative or civil hearings and depositions, as necessary. Act in the capacity of lead, as needed to maintain day-to-day operations.
- Key Results:
- Monitor EEO/SH investigations caseload and maintain information in tracking system
- Provide consultation to Executive Directors, EEO Counselors/Coordinators
- Work closely with Department of Fair Employment and Housing and Equal Employment Opportunity Commission
- Effectively represent the department in statewide meetings and conferences in a professional capacity as assigned
- Accurately interpret and apply policies to ensure compliance with state and federal laws
- Analyze situations accurately and take appropriate action to support agency goal and objectives
Realtor
KELLER WILLIAMS REALTY
08.2006 - 08.2013
- Serving as a consultant to clients to assist with real estate purchases, sales, or leasing strategies. Reviewing and writing contracts, appraisals, acquisitions, and transactions for leasing, sales, and relocation assistance. Provide negotiation for clients on land and commercial property. Provide clients with information on the value of homes using Fair Market Value system. Utilizing real estate computer programs to carry out various contracts. Examining and interpreting title reports and various recorded real estate documents to secure the title. Record data to reflect real estate sales, trends, and other information.
- Key Results:
- Sale and purchase residential homes for customers
- Evaluate home markets value
- Write up residential purchase contracts
- Negotiate sales and purchase of properties
Contract Analyst
CALIFORNIA ENERGY COMMISSION
12.2012 - 04.2013
- Developing, reviewing, analyzing, writing, and processing contracts utilizing standardized competitive bid processes and participating in bid conferences. Analyzing and providing a final departmental review of contracts requiring control agency approval. Ensuring assigned contract management responsibilities and activities conform to contracting laws, rules, policies, and regulations. Gathering and analyzing data to make appropriate recommendations in determining the legal impact and necessity for contractual agreements. Generating and responding to correspondences. Act in the capacity of lead, as needed to maintain day-to-day operations. Plan, develop, account, and evaluate of grants and loans.
- Key Results:
- Process contract bidding, vendor invoice, and processing
- Ensure training program adheres to department standards and policies
- Make recommendations for bidding
- Ensure systems follow laws and regulations guidelines
- Gather information and analyze data to perform research and analytical studies to support agency policies
Contract Analyst
CALIFORNIA DEPARTMENT OF CORRECTIONS & REHABILITATION
04.2008 - 12.2012
- Creating and preparing contract bid process strategies, and participating in bid conferences for potential bidders. Gathering and analyzing data to make appropriate recommendations in determining the legal impact and necessity for contractual agreements. Generating and responding to correspondences. Developing, reviewing, analyzing, writing, and processing service contracts for institutions. Utilizing standardized competitive bid processes, analyzing, and providing a final departmental review of contracts requiring control agency approval. Ensuring assigned contract management responsibilities and activities conform to contracting laws, rules, policies, and regulations. Act in the capacity of lead, as needed to maintain day-to-day operations.
- Key Results:
- Process contract bidding, vendor invoice, and processing
- Develop legal contacts for the consultants
- Develop and create institution new employee brochures
- Keep track of contracts on BIZ databases
- Communicate effectively, exercise tact, resourcefulness, and good judgment with all stakeholders collaboratively
Registrar
SACRAMENTO COUNTY OFFICE OF EDUCATION
01.1996 - 08.2006
- Conducting recruitment, training, evaluation, and oversight of trainers/proctors. Procure test and training sites; scheduling, advertising, conducting testing and training sessions. Assist in review and evaluation of transcripts to determine allowable credits. Maintenance of records and preparing reports regarding student enrollment. Prepare documents for re-admission to former district. Data entry as related to immunization records and grades reports into an online student information system. Processing transcripts as requested. Answering telephone and processing daily inquiries while maintaining strong customer satisfaction. Supervise office support staff, overseer of more than 350 facilities for the disabled, and ensuring compliance with training standards. As needed, participate as the substitute teacher to provide needed coverage, writing and analyzing curriculum. I was also a vocational educational teacher, teaching
- Key Results:
- Reviewed transcripts to ensure that students met graduation and college entrance requirements
- Executed daily operations of school activities
- Prepared documents for re-admission to former districts
- Acted as a substitute teacher as needed
- Assume effective leadership and exercise creativity in the planning, development, implementation, and evaluation of educational policies, procedures, and programs to effectively administer agency programs
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ08.2016
Associates - Paralegal Studies
MTI College
Sacramento, CA09.2008
Skills
- Effective communication
- Responsive to new challenges
- Cross-functional collaboration
- Problem-solving skills
- Effective problem resolution
- Effective team contributor
- Consistent work performance
- Organizational time strategies
- Dedicated professional
Certification
- 2015 Certificate: Mater Trainer for Staff Suicide Prevention
- 2015 Certificate: Peer Support
- 2014 Certificate: Master Trainer for Trainers
- 2014 Certificate: Master Trainer Armstrong
- 2014 Certificate: Training for Trainers Clark Effective Communication
- 2014 Certificate: Results-Oriented Training
- 2014 Certificate: Designing Effective Classroom Training
- 2014 Certificate: Developing Instructional Objectives
- 2014 Certificate: Instructional Systems Design
- 2013 Certificate: Completed Staff Work
- 2011 Certificate: Training for Trainers
- 2000 Certificate: Train the Trainer: Department of Education
Timeline
Training Officer
CALIFORNIA CORRECTIONAL HEALTH CARE SERVICES
02.2014 - Current
Civil Rights Analyst/Trainer
CALIFORNIA DEPARTMENT OF CORRECTIONS & REHABILITATION
04.2013 - 02.2014
Contract Analyst
CALIFORNIA ENERGY COMMISSION
12.2012 - 04.2013
Contract Analyst
CALIFORNIA DEPARTMENT OF CORRECTIONS & REHABILITATION
04.2008 - 12.2012
Realtor
KELLER WILLIAMS REALTY
08.2006 - 08.2013
Registrar
SACRAMENTO COUNTY OFFICE OF EDUCATION
01.1996 - 08.2006
Associates - Paralegal Studies
MTI College
Bachelor of Science - Applied Management
Grand Canyon University