JENNIFER THORESON
Summary
I am looking for a job in a fast pace environment with growth opportunities. I am a self-starter who can work independently or with a team. My goal is to find a career that is exciting, challenging and fulfilling.
Overview
30
30
years of professional experience
Work History
Call Center
Discount Dance
06.2021 - 07.2025
- Handled inbound and outbound calls to assist customers with inquiries, complaints, and issues by providing product/service information, processing orders, and troubleshooting problems.
- I was also responsible for responding to customer reviews with clear resolutions of problematic issues.
- Collaborated with IT department to troubleshoot technical issues, ensuring minimal downtime for call center operations.
- Additional duties include entering in purchase orders, adding new product to the system, answering customer service emails, managing Social Media direct messages, and anything else the team needed help with.
- Provided constructive feedback during team meetings about ways to enhance overall call center efficiency.
- Managed high-volume call center environments, maintaining composure under pressure while delivering exceptional service experiences.
Bakery Manager
Albertsons
12.2005 - 06.2021
- Hiring, training, and scheduling employees, as well as addressing any staff-related issues.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
Cashier
JD Lock & Key
07.1998 - 06.2001
Warehouse/Packager
Goodwill Industries of Orange County
09.1995 - 06.1998
Education
High School Diploma -
Horizon Learning Center
Buena Park, CASkills
- Employee scheduling
- Bakery operations
- Well-versed in inventory management
- Proficient in cake decorating
- Customer service management
- Call center experience
- Critical thinking
- Computer proficiency
- Payment processing
- Order processing
- Administrative support
- Complaint handling
Timeline
Call Center
Discount Dance
06.2021 - 07.2025
Bakery Manager
Albertsons
12.2005 - 06.2021
Cashier
JD Lock & Key
07.1998 - 06.2001
Warehouse/Packager
Goodwill Industries of Orange County
09.1995 - 06.1998
High School Diploma -
Horizon Learning Center
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