Jennifer Thornton
Ovid,Michigan
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Office Assistant
Clinton Veterinary Service
St. Johns, Michigan
01.2021 - Current
- Utilized multi-line phone system to respond to client inquiries and appointment requests.
- Prepared and printed monthly invoices through EVET software.
- Scanned and prepared animal Health Certificates using Global Vet Links.
- Prepared and sent out monthly reminder cards to clients.
- Opened and closed the clinic, ensuring that the register was balanced daily.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Organized office operations and procedures, such as managing veterinarian calendars, scheduling all appointments, preparing reports and maintaining records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies for the office.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained confidentiality of sensitive information and documents.
- Organized staff meetings and public outreach events.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Trained office staff members to perform work activities and use computer applications.
- Delivered messages and ran errands.
- Prepared monthly invoice statements and submit to clients through email and USPS.
- Ran report for overdue delinquents and contact client for payment.
- Assisted in developing payment plans for clients as needed.
- Utilized Microsoft Excel to create and update reports for data tracking.
Payroll Assistant
Hemenway Business Service
Owosso, Michigan
01.2020 - 01.2021
- Prepared weekly and bi-weekly payroll distribution for clients.
- Assisted in filing quarterly and monthly taxes.
- Performed daily and weekly spreadsheet updates.
- Provided great customer service to clients and co-workers.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
- Resolved discrepancies in employee paychecks on an individual basis.
- Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
- Organized and maintained files, including electronic records.
Production Secretary
Duplain Church of Christ
St. Johns, Michigan
06.2018 - 04.2020
- Designed slides and advertisements for upcoming events in Adobe Photoshop.
- Processed documents in ProPresenter software.
- Documented meeting minutes.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Compiled weekly service bulletins and monthly newsletters, ensuring timely distribution to congregation members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Made decisions and resolved issues using critical thinking and analytical skills.
Copy Room Operator
Ovid-Elsie Area Schools
Elsie, Michigan
09.2014 - 06.2018
- Prepared copies as requested by staff members for the Ovid-Elsie School District.
- Assisted students with various technology-related questions.
- Provided excellent customer service to Ovid-Elsie High School administrators, teachers and students.
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
Client Service Professional
H&R Block
St. Johns, Michigan
01.2013 - 04.2013
- Scheduled and confirmed appointments with clients.
- Greeted clients and assisted them with the check-in process.
- Balanced the cash register at the end of each shift.
- Received and processed payments for tax services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer and staff complaints in a timely manner.
Homemaker
09.2006 - 01.2013
Customer Service Representative
Consumers Energy
Lansing, Michigan
08.2005 - 09.2006
- Answered customers' questions regarding payment arrangements relating to their invoice.
- Answered calls through a multi-line phone system relating to gas, electric and carbon monoxide emergencies.
- Created repair orders.
- Performed data entry tasks to update customer accounts accurately.
- Provided excellent customer service to ensure client satisfaction.
Office Administrator
Duplain Church of Christ
St. Johns, Michigan
03.2004 - 08.2005
- Coordinated and managed daily administrative operations of the office.
- Supervised five employees.
- Prepared meeting minutes.
- Organized and maintained filing systems, including electronic databases and records.
- Prepared bulk mailings.
- Ordered supplies for the church as needed.
- Maintained a professional demeanor while handling incoming calls and requests.
Education
Chesaning Union High School
Chesaning, Michigan01.1994
Skills
- Customer Service Skills
- Organizational Skills
- Communication Skills
- Flexibility and Adaptibility
- Problem-Solving Skills
- Time Management
References
Available upon request.
Timeline
Office Assistant
Clinton Veterinary Service
01.2021 - Current
Payroll Assistant
Hemenway Business Service
01.2020 - 01.2021
Production Secretary
Duplain Church of Christ
06.2018 - 04.2020
Copy Room Operator
Ovid-Elsie Area Schools
09.2014 - 06.2018
Client Service Professional
H&R Block
01.2013 - 04.2013
Homemaker
09.2006 - 01.2013
Customer Service Representative
Consumers Energy
08.2005 - 09.2006
Office Administrator
Duplain Church of Christ
03.2004 - 08.2005
Chesaning Union High School
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