Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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JENNIFER THORNTON

Tallahassee,FL

Summary

Results-driven Restaurant Manager with over 15 years of experience in high-volume settings, adept at optimizing operations and enhancing team performance. Expertise in staff training, cost control, and strategic planning leads to improved efficiency and profitability. A proven leader known for a hands-on approach to problem-solving, consistently fostering exceptional guest service and satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant General Manager (AGM)

Taco Bell (SEQSR)
Tallahassee, FL
11.2022 - 11.2023
  • Managed daily restaurant operations, ensuring efficiency in staffing, scheduling, and food inventory
  • Provided leadership and coaching to team members and managers, fostering a positive work culture
  • Ensured compliance with health and safety regulations, maintaining a safe environment for employees and customers
  • Led customer service initiatives, resolving escalated concerns and improving guest satisfaction scores
  • Monitored restaurant Speed with Service (SWS) performance, coaching staff to meet efficient goals
  • Controlled P&L by managing labor, inventory, and cash handling processes
  • Developed and executed SMART action plans to drive continuous operational improvements

Assistant Restaurant Manager

Sonny's BBQ ACG
Tallahassee, FL
03.2021 - 04.2022
  • Recruited and trained high-performing staff, enhancing team efficiency and service quality
  • Ensured compliance with all federal, state, and local food safety regulations
  • Developed and implemented strategies to optimize restaurant performance and reduce costs
  • Managed cash handling, balanced tills, and processed financial transactions with 100% accuracy
  • Resolved guest concerns promptly, improving customer retention and satisfaction

General Manager / Restaurant Manager

Whataburger, LLC
Tallahassee, FL
07.2007 - 10.2020
  • Led a team of 80+ employees in a high-volume restaurant, ensuring seamless daily operations
  • Increased sales through strategic marketing initiatives and upselling techniques
  • Improved labor efficiency by developing a structured scheduling process that met labor targets
  • Trained and mentored employees for leadership roles, fostering a culture of growth and development
  • Maintained compliance with food safety, sanitation, and operational standards
  • Enhanced guest experience by implementing staff training programs focused on customer service
  • Handled payroll, recruitment, and disciplinary actions to maintain a motivated workforce

Human Resources Specialist

United States Army Reserve
Tallahassee, FL
09.2006 - 09.2014
  • Managed personnel records and payroll for 300+ soldiers, ensuring accuracy and compliance
  • Provided conflict resolution support between leadership and personnel
  • Conducted performance evaluations and provided recommendations for training and development
  • Ensured all HR-related functions were completed efficiently, meeting strict deadlines

Education

Bachelor of Science - Business Management

Tallahassee State College
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04-2028

Skills

  • Training and team development
  • Scheduling Efficiency and Forecasting
  • Customer Service Excellence
  • P&L and Budget Control
  • Food safety compliance
  • Hiring and onboarding
  • Problem-solving abilities
  • Meeting deadlines and exceeding KPIs

Certification

ServSafe Manager Certification, 02/23/26

References

References available upon request.

Timeline

Assistant General Manager (AGM)

Taco Bell (SEQSR)
11.2022 - 11.2023

Assistant Restaurant Manager

Sonny's BBQ ACG
03.2021 - 04.2022

General Manager / Restaurant Manager

Whataburger, LLC
07.2007 - 10.2020

Human Resources Specialist

United States Army Reserve
09.2006 - 09.2014

Bachelor of Science - Business Management

Tallahassee State College

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JENNIFER THORNTON