Jennifer Thurgood
Altoona,IA
Summary
Success in managing front office operations. Extensive experience with HIPAA and managing EMR systems. Proven ability to anticipate the needs of management and patients. Success managing processes and teams for efficiency and productivity. Reliable team member accustomed to taking on challenging tasks, focused on completing work quickly to consistently exceed targets. Performance-focused healthcare professional offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures, including scheduling and maintaining policies. Well-defined communication, technical and analytical aptitudes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Health Administration Full Time 40hr/week
2023.07 - Current
- Provides courteous, friendly and responsive service to our veterans and staff.
- Use of Vista, CPRS, ICB Web Insurance Buffer, VSE scheduler, Microsoft word-outlook, excel, detail oriented and accurate
- Proficient in scheduling VVC appointments.
- Pull reports related to appointments scheduled for multiple clinics, organize and coordinate these appointments.
- Maintaining files, inventory and preparing correspondence
- Consult tracking
- Responsible for taking incoming calls, setting up new appointments for veterans, and directing veterans to the right department.
- Responsible in mailing out appointment reminders to Veterans
- Work workload lists and schedule new patient appointments
- Enter Return To Clinic’s (RTC) into recall status and stay current with RTCs and recall list reports
- Answers emails, alerts and TEAMS in a timely manner
- Analyzes own work flow
- Maintains data and statistical reports
- Experience in dealing with escalating complaints and customers
- Telehealth Scheduling
- Knowledge in medical administrative policies, procedures, and HIPPA
- Able to float when needed when low staffed
- Interact and screen in a respectful manner with patients, patient’s family and friends, other visitors and coworkers
- Knowledge with Scanning and utilize Fax RIGHT to increase electronic documents to be indexed to patient records·
Surgery Coordinator/Front Desk Associate
Wolfe Family Dentistry/Full Time 40hr/week
2022.06 - 2023.02
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
- Documented and collected patient data in Eaglesoft to maintain accuracy and security.
- Maintained financial records, filing insurance and collecting payments.
- Scheduling appointments in office and all surgical procedures at hospitals and surgical centers.
Intake Coordinator
Unity Point At Home Full Time 40 Hr/week
2021.11 - 2022.06
- Working with multiple organizations to facilitate optimum patient satisfaction for practical outcomes that will meet patient's needs for the best home healthcare for recovery
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Completed intake assessment forms and filed clients' charts. Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Entered referrals into appropriate system based on type of referral obtained.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
Client Care Coordinator/Full Time 45 Hours/week
Senior Helpers
2021.05 - 2021.11
- Meet with potential clients and family members to match needs to service plans, collaborated with team members across disciplines to coordinate companion and personal care for clients.
- Followed up with potential clients to help secure service agreements, owned client issues and concerns to successfully resolve 98% of calls on first contact.
- Maintained impeccable documentation in customer service database to facilitate exceptional service in future interactions and managed list of 48 clients maintaining client satisfaction.
- Gathered all necessary documents, invoices, and care logs to file long term care insurance for client reimbursement.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
Surgical Assistant/Full Time 40+hours/week
North Florida Oral And Facial Surgery
2003.10 - 2018.06
- Built relationships with supply vendors, negotiated pricing for all supplies and implants. Partnered with five offices to negotiate contracts for GPO pricing.
- Managed surgery appointment schedule of 24 patients per day to accommodate patient and doctor needs. Answered phones and routed calls. Verified insurance coverage and filed pre-determinations.
- Assisted with plastic, reconstructive and oral surgery. Prepared adult and pediatric patients for surgery, observed vital signs, assisted surgeon during surgery. Prepared for surgery by setting up surgical instruments, equipment, sterile drapes and sterile solutions as needed.
- Informed and educated patients on surgical process, payment options and insurance coverage.
- Maintained all certification and licensure for 6 members of our staff and 1 surgeon. Performed all training for OSHA and HIPAA for staff of 6 and 1 surgeon.
Bartender/Full Time 40-65 Hours/week
The Ritz Bar And Lounge
2000.01 - 2009.05
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands..
- Trained over 20 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Gave courses on different types of liquors and liqueurs to teach staff of 25 bartenders how they are made and/or distilled and ways to enjoy them.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Operated efficiently in high-volume setting to prepare and serve more than 150-200 drinks per hour
Dental Assistant/Full Time 40 Hours/week
The Dentist Place
2002.11 - 2003.09
- Performed general chair-side duties to assist with various procedures.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Documented patient dental health information.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms.
- Restocked supplies to prep for next patient and maintain health and safety practices
- Sterilized rooms and prepped equipment and instruments for 25-30 procedures daily
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, performing dental prophylaxis' and making temporary bridges
Bartender/Manager Full Time 40-55 Hours/week
Billy's Food, Fun, Ans Spirits
1995.03 - 1999.10
- Supervised and trained staff of 20 preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Developed new signature cocktails and menu items to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Science - Health Administration
Mercy College of Health Sciences
Des Moines, IA08.2020
Associate of Arts -
Florida State College of Jacksonville
Jacksonville, Florida12.2009
Skills
Patient Appointment Management. Agreement preparation, performance monitoring, consultative sales, scheduling, patient education, phone etiquette, team engagement, leadership, inventory management, training & development, implementing policies, effective communication skills, and 20 plus years in customer service. Medical terminology knowledge. Attention to detail.
Certification
CPR/First-aid Certified, OSHA 30 Certified, FL-Certified Dental Assistant, FL- Certified Office Anesthesia, FL- Dental Radiology
Timeline
Advanced Medical Support Assistant
Veterans Health Administration Full Time 40hr/week
2023.07 - Current
Surgery Coordinator/Front Desk Associate
Wolfe Family Dentistry/Full Time 40hr/week
2022.06 - 2023.02
Intake Coordinator
Unity Point At Home Full Time 40 Hr/week
2021.11 - 2022.06
Client Care Coordinator/Full Time 45 Hours/week
Senior Helpers
2021.05 - 2021.11
Surgical Assistant/Full Time 40+hours/week
North Florida Oral And Facial Surgery
2003.10 - 2018.06
Dental Assistant/Full Time 40 Hours/week
The Dentist Place
2002.11 - 2003.09
Bartender/Full Time 40-65 Hours/week
The Ritz Bar And Lounge
2000.01 - 2009.05
Bartender/Manager Full Time 40-55 Hours/week
Billy's Food, Fun, Ans Spirits
1995.03 - 1999.10
Bachelor of Science - Health Administration
Mercy College of Health Sciences
Associate of Arts -
Florida State College of Jacksonville
CPR/First-aid Certified, OSHA 30 Certified, FL-Certified Dental Assistant, FL- Certified Office Anesthesia, FL- Dental Radiology
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