Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer Tilkens

Jennifer Tilkens

Colorado Springs,CO

Summary

Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. I work well with others and maintain strong communication skills. I excel at following procedures and independently handling questions and concerns. I am organized with 10+ years of experience in medical administration. I have excellent typing skills with a proven history of optimal administrative abilities, and strong attention to detail. I have a sincere dedication to efficiency, maintaining workflow, and compassion.

Overview

11
11
years of professional experience

Work History

DoorDash Delivery Driver

DoorDash
Colorado Springs, CO
05.2021 - 10.2023
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Notified customers of delays to decrease calls to support.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Patient Access Registrar

UC Health
Colorado Springs, CO
10.2019 - 09.2021
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Dispensed appropriate information regarding facility services.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Utilized screening tool for self-pay patients to determine payer sources, referring to financial counselors if necessary.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Collected and processed copayments and out-of-pocket charges.
  • Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
  • Verified and entered necessary information into patient management system.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Set and managed patient appointment schedules using EPIC.
  • Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.

Patient Access Registrar

St Francis Medical Center
Colorado Springs, CO
07.2012 - 03.2019
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Dispensed appropriate information regarding facility services.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Utilized screening tool for self-pay patients to determine payer sources, referring to financial counselors if necessary.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Collected and processed copayments and out-of-pocket charges.
  • Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
  • Verified and entered necessary information into patient management system.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.

Education

Bachelor of Science - Criminal Justice Administration

University of Phoenix
Tempe, AZ
04.2012

Associate of Arts - Health Care Administration

University of Phoenix
Tempe, AZ
10.2009

High School Diploma -

Mesa Ridge High School
Colorado Springs, CO
05.2004

Skills

  • Organized and Efficient
  • Caring and Empathetic
  • Administrative and Office Support
  • Calm and Effective Under Pressure
  • Customer Service
  • Registration and Admissions
  • Quality Assurance
  • Financial Procedures Adherence
  • Multitasking and Organization
  • Problem-Solving
  • Administrative Support
  • Appointment Scheduling
  • Critical Thinking
  • Verbal and Written Communication
  • Regulatory Compliance
  • Documenting and Recording Information
  • Registration and Scheduling
  • Relationship Building
  • Providing Information and Resources
  • Explaining Policy and Procedures
  • Insurance Company Knowledgeable
  • Payment Processing
  • Process Improvement
  • Team Collaboration
  • Pre-Admission Requests

Accomplishments

  • Maintained a 5 star customer rating.
  • Eleven customers rated as going above and beyond in last year.
  • Consistently maintained high customer satisfaction ratings.
  • Administration - Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Selected to train new office personnel in policies, procedures and office management software.
  • Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Timeline

DoorDash Delivery Driver

DoorDash
05.2021 - 10.2023

Patient Access Registrar

UC Health
10.2019 - 09.2021

Patient Access Registrar

St Francis Medical Center
07.2012 - 03.2019

Bachelor of Science - Criminal Justice Administration

University of Phoenix

Associate of Arts - Health Care Administration

University of Phoenix

High School Diploma -

Mesa Ridge High School

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Jennifer Tilkens