Hi, I’m
Jennifer Tilkens
Colorado Springs,CO
“If you really want something, and really work hard, and take advantage of opportunities, and never give up, you will find a way.”
-Jane Goodall
Summary
As an ambitious, cheerful, and compassionate professional with experience in medical environments, I bring top-notch administrative and communication skills. My strengths include following procedures, prioritizing tasks, maintaining organization, and collaborating effectively with others. With excellent typing skills and a strong attention to detail, I am known for my dedication to growth and success.
Having accumulated over 10 years of experience in medical/administrative settings, I am highly adaptable and thrive in high-volume environments. Whether handling large-scale projects or attending to smaller tasks, I remain receptive and efficient. My naturally compassionate personality enhances my ability to maintain workflow and achieve success in any career path pursued.
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
12
years of professional experience
Work History
FirstBank
Personal Banker
01.2024 - 11.2024
Job overview
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Enhanced digital banking adoption among clients with targeted education initiatives.
- Maintained high accuracy in transaction processing, ensuring client trust and financial security.
- Verified customer identity and reviewed documentation for accuracy.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Provided customers with additional information regarding account services.
UC Health
Patient Access Registrar
10.2019 - 09.2021
Job overview
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Dispensed appropriate information regarding facility services.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Utilized screening tool for self-pay patients to determine payer sources, referring to financial counselors if necessary.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Collected and processed copayments and out-of-pocket charges.
- Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
- Verified and entered necessary information into patient management system.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Set and managed patient appointment schedules using EPIC.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
St Francis Medical Center
Patient Access Registrar
07.2012 - 03.2019
Job overview
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Dispensed appropriate information regarding facility services.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Utilized screening tool for self-pay patients to determine payer sources, referring to financial counselors if necessary.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Collected and processed copayments and out-of-pocket charges.
- Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
- Verified and entered necessary information into patient management system.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Criminal Justice Administration
04.2012
University Overview
- [3.65] GPA
University of PhoenixTempe, AZ
Associate of Arts from Health Care Administration
10.2009
University Overview
- [3.7] GPA
Mesa Ridge High SchoolColorado Springs, CO
High School Diploma
05.2004
Skills
- Organized and Efficient
- Caring and Empathetic
- Administrative and Office Support
- Cash handling
- Calm and Effective Under Pressure
- Attention to detail
- Customer Service
- Cash vault audit
- Registration and Admissions
- Banking regulations
- Quality Assurance
- Financial Procedures Adherence
- Account reconciliation
- Multitasking and Organization
- Self motivation
- Problem-Solving
- Multitasking
- Administrative Support
- Appointment Scheduling
- Critical/Analytical Thinking
- Verbal and Written Communication
- Regulatory Compliance
- Documenting and Recording Information
- Registration and Scheduling
- Relationship Building
- Providing Information and Resources
- Explaining Policy and Procedures
- Insurance Company Knowledgeable
- Process Improvement
- Team Collaboration
- Pre-Admission Requests
- Branch operations
- Customer satisfaction
Timeline
Personal Banker
FirstBank
01.2024 - 11.2024
Patient Access Registrar
UC Health
10.2019 - 09.2021
Patient Access Registrar
St Francis Medical Center
07.2012 - 03.2019
University of Phoenix
Associate of Arts from Health Care Administration
Mesa Ridge High School
High School Diploma
University of Phoenix
Bachelor of Science from Criminal Justice Administration
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