Jennifer Tillman
Elkmont ,AL
Summary
Versatile and strategic, with a proven track record at Edwards Oil Company, I excel in customer service and problem-solving. Expert in training and mentoring, I've enhanced employee performance and customer satisfaction significantly. My approach integrates multitasking with organizational prowess, achieving notable improvements in operational efficiency and team collaboration.
Overview
26
26
years of professional experience
Work History
Store Manager
Edwards Oil Company
05.2016 - Current
- Managed daily operations to ensure smooth functioning of the store.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
Cardiothoracic Technologist
Huntsville Hospital Main
06.2006 - 09.2012
- Assisted in the preparation and execution of complex heart surgeries, ensuring precision and patient safety.
- Constructed and maintained haemodynamics systems to ensure precise monitoring during cardiothoracic procedures.
- Operated a variety of surgical machines with precision to support cardiothoracic procedures.
- Certified to accompany Med-Flight, ensuring safe transport of critical heart patients.
Practice Manager
Country Clinic Veterinary Practice
09.2003 - 06.2006
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Teacher
Madison County Board Of Education
08.1999 - 08.2003
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
Bachelor Of Science - Education
Alabama A&M University
Normal, AL08.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Employee training
- Strategic thinker
- Policies and procedures
Timeline
Store Manager
Edwards Oil Company
05.2016 - Current
Cardiothoracic Technologist
Huntsville Hospital Main
06.2006 - 09.2012
Practice Manager
Country Clinic Veterinary Practice
09.2003 - 06.2006
Teacher
Madison County Board Of Education
08.1999 - 08.2003
Bachelor Of Science - Education
Alabama A&M University
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