Jennifer Timby
Cedar Park,TX
Summary
Inventory planning and retail analytics professional specializing in merchandise planning, inventory allocation, and forecasting. Strong analytical skills enhance decision-making and operational efficiency, with a proven track record of optimizing inventory performance and improving sell-through in dynamic retail environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Support Specialist
Savvy.com
Austin, USA
09.2022 - Current
- Provide operational support across onboarding, billing, account management, reservations, and product troubleshooting in a fast-paced SaaS environment.
- Identify process gaps and support workflow improvements to increase efficiency and scalability.
- Develop SOPs and support QA initiatives to improve consistency and system accuracy.
- Analyze customer trends and feedback to support service and operational improvements.
- Deliver high-accuracy customer support in a high-volume environment requiring attention to detail and prioritization.
Customer Support Manager
Tiff’s Treats Cookie Delivery
Austin, USA
09.2012 - 09.2022
- Managed and supported a team of customer service representatives in a high-volume call center environment.
- Provided escalation support for complex customer issues and ensured timely resolution.
- Supported operational consistency through coaching, guidance, and adherence to procedures.
- Maintained service quality standards in a fast-paced, high-demand environment requiring accuracy and multitasking.
Merchandise Planner
Fossil Group
Richardson, USA
10.2006 - 09.2012
- Oversaw inventory allocation and merchandise planning for watches and sunglasses across 50+ international retail locations in 15+ countries, enhancing global sales strategies.
- Developed forecasting, replenishment, and assortment strategies to improve inventory performance and sell-through.
- Implemented markdown strategies that maintained 60%+ gross margins while optimizing seasonal demand and inventory turnover.
- Coordinated global purchasing and logistics for product launches and store openings, ensuring timely replenishment and product availability.
- Partnered with cross-functional teams to ensure inventory accuracy and timely product availability.
- Supported inventory control initiatives achieving a 2% loss-to-sales ratio, exceeding company benchmarks.
Education
B.A. - Marketing & Merchandising
Illinois Institute of Art
Chicago, ILSkills
- Merchandise Planning
- Inventory Allocation
- Forecasting
- Sales Analysis
- Inventory Optimization
- Markdown Strategy
- Open-to-Buy Support
- Inventory Reporting
- Advanced Excel
- CRM Systems
- Process Improvement
- Cross-Functional Collaboration
- Retail Math
Certification
Digital Marketing Certificate, University of Texas at Austin, 2020
Timeline
Support Specialist
Savvy.com
09.2022 - Current
Customer Support Manager
Tiff’s Treats Cookie Delivery
09.2012 - 09.2022
Merchandise Planner
Fossil Group
10.2006 - 09.2012
B.A. - Marketing & Merchandising
Illinois Institute of Art