Jennifer Timmes
Norridgewock,ME
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Dunkin' Brands
Norridgewock, ME
12.2016 - Current
- Implemented quality control measures to uphold company standards.
- Organized client contracts, records, and reports to strengthen traceability.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Customer Service Manager
Dunkin' Brands
Norridgewock , Maine
12.2016 - Current
- Implemented quality control measures to uphold company standards.
- Organized client contracts, records, and reports to strengthen traceability.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Education
High School Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06-1997
Skills
- Quality control
- Knowledge base management
- Customer service
- Communication skills
- Team leadership
Certification
- Servsafe
Timeline
Customer Service Manager
Dunkin' Brands
12.2016 - Current
Customer Service Manager
Dunkin' Brands
12.2016 - Current
High School Diploma -
Lindenhurst Senior High School