JENNIFER TINSLEY
Lawrenceburg,KY
Summary
Driven Customer Service Supervisor skilled in training, leading, and managing teams. Supports
business objectives through strategic shift management and proactive team communication.
High energy leader with strong emotional intelligence and commitment to team cohesion.
Overview
24
24
years of professional experience
Work History
CSR
Conduent
Lawrenceburg, KY
05.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Exceeded company productivity standards on consistent basis.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
- Protected patient data in alignment with HIPAA privacy protocols.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
SUPERVISOR
JCPENNEY
FRANKFORT, KY
08.2001 - 01.2012
- First and foremost, excellent customer service
- Set staffing schedules and coordinated equipment maintenance
- Improved team performance by providing direction and hands-on support
- Focused employees on important tasks, prioritized work actions to accomplish daily goals
- Tracked employee performance to determine areas of strength and improvement
- Monitored numerous employee activities and assigned tasks to cover demands
- Developed successful project goals and strategies in collaboration with Manager and other Supervisors and team members
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Led team engagement to assist cross-functional departments and achieve goals.
- Executed on-time and under-budget project management to resolve complex issues.
Education
GED -
ANDERSON COUNTY HIGH SCHOOL
05.1994
Skills
- Excellent Customer Service
- Inventory Control
- Strong Communication
- Problem-solving
- Task prioritization
- Policy enforcement
- Time management
- Department Organization
References
REFERENCES KRISTI MCKINTOSH, Business Owner - Mckintosh Trucking – (502) 604-0236 KERRY ROBERTS, Career State of Kentucky Employee – (502) 598-1546
Timeline
CSR
Conduent
05.2022 - Current
SUPERVISOR
JCPENNEY
08.2001 - 01.2012
GED -
ANDERSON COUNTY HIGH SCHOOL
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