Jennifer Tipton
Fruitland Park
Summary
Hardworking and detail-oriented legal assistant/paralegal with 13 years of experience in various roles, including hospitality management and team leadership. Proficient in administrative tasks, legal document preparation, and customer service. Skilled in payroll processing, inventory management, and implementing cost-saving procedures. Strong background in guest services, quality assurance, and team building.
Overview
13
13
years of professional experience
Work History
Legal Assistant/Paralegal
Office of the State Attorney 5th Judicial Circuit
11.2022 - Current
- Reviewed and sent discovery materials received from law enforcement agencies, victims, and witnesses to opposing counsel
- Drafted and proofread legal documents, including pleadings, motions, briefs, contracts, and agreements
- Assisted with trial preparation by organizing exhibits, coordinating witnesses, and preparing trial binders.
- Prepared correspondence such as letters, memos, emails for attorney review and distribution.
- Served as a liaison between opposing counsel's office staff, and court personnel.
- Provide general administrative support such as answering phone calls, managing calendars/schedules for attorneys.
- Maintained strict confidentiality, protecting sensitive information as required by legal ethics and regulations.
- Office scheduling and made notes for deadlines, motions, and other important dates.
ASSISTANT GENERAL MANAGER
DAYS INN
09.2016 - 11.2022
- Assisted the day-to-day operations of 120-room hotel with a staff of 25 employees.
- Payroll processing.
- Implemented inventory and cost savings procedures
- Greeted and interacted with guest during breakfast each morning as well as throughout each day.
- Updated team members about changes in hotel products, services, pricing and policies.
- Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates
- Complete and submit end-of-month audits of to upper management as required.
- Supervised a team of 7 front desk agents and helped them to resolve issues that arose during their shifts.
- Developed departmental objectives, work schedules, budgets and policies.
- Collaborated with maintenance and housekeeping to ensure guest rooms and entire property was the at best shape always.
- Promoted the hotel brand's loyalty scheme.
TEAM LEADER
Sleep Inn
03.2016 - 09.2016
- Resolved service-related problems in a timely manner.
- Take inventory and order supplies necessary for proper operation of the hotel.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Ensured all brand standards were met, kept, and updated.
- Created work schedules for all departments.
- Recruited and trained multiple new members of the guest service team.
- Promoted the hotel brand's loyalty program
- Developed procedure to increase Choice Privilege's member recognition scores.
- Collaborated with maintenance and housekeeping to ensure the hotel was in the best possible condition always.
- Updated team members about changes in hotel products, services, pricing and policies.
- Processed telephone and walk-in reservations.
ASSISTANT GENERAL MANAGER
HOLIDAY INN EXPRESS AND SUITES
11.2011 - 03.2016
- Payroll processing.
- Resolved service-related problems in a timely manner.
- Verified personal and payment information on guest accounts was accurate.
- Ensured all brand standards were met, kept, and updated.
- Developed departmental objectives, work schedules, budgets and policies.
- Recruited and trained new members of the guest service team.
- Promoted the hotel brand's loyalty program.
- Collaborated with maintenance and housekeeping to ensure the hotel was in the best possible condition always.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction,
- Updated team members about changes in hotel products, services, pricing and policies
- Created and implemented action plans for Front Desk sales plans including but not limited to cost control and Group rates
Education
Associate of Science - Paralegal studies
Rasmussen College
Ocala, FL04.2024
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Legal document preparation
- Document drafting
- Notary public
- Office management
- Customer relationship management
- Ethics compliance
- Relationship building
- Conflict mediation
Timeline
Legal Assistant/Paralegal
Office of the State Attorney 5th Judicial Circuit
11.2022 - Current
ASSISTANT GENERAL MANAGER
DAYS INN
09.2016 - 11.2022
TEAM LEADER
Sleep Inn
03.2016 - 09.2016
ASSISTANT GENERAL MANAGER
HOLIDAY INN EXPRESS AND SUITES
11.2011 - 03.2016
Associate of Science - Paralegal studies
Rasmussen College
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