Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Titus

Jewell,IA

Summary

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact patient satisfaction.

Overview

10
10
years of professional experience

Work History

Office Manager

Jewell Family Dentistry
07.2021 - Current


  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with staff and patients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries in person, via telephone and through email.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Investigated insurance claims denials and appeals.

Certified Medical Assistant

Radiant Complexions Dermatology
12.2018 - 06.2021


  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Verified patient insurance coverage.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Certified Medical Assistant

Iowa State University
08.2013 - 12.2018


  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Education

Certified Medical Assistant - Medical Assisting

Ellsworth Community College
Iowa Falls, IA
05.2013

High School Diploma -

South Hamilton Community Schools
Jewell
05.1995

Skills

  • Database Administration
  • Business Administration
  • Customer Relations
  • Written Communication
  • Organizational Skills
  • Report Preparation
  • Data Communications
  • Conflict Management
  • Workflow Optimization
  • Billing and Invoicing
  • Client Correspondence
  • Handling Complaints
  • Email Correspondence
  • Customer Service Management
  • Documentation
  • HIPAA Compliance
  • Medical Histories and Vital Statistics
  • Medical Terminology
  • Electronic Health Records
  • Patient Engagement
  • Patient Assessments

Timeline

Office Manager

Jewell Family Dentistry
07.2021 - Current

Certified Medical Assistant

Radiant Complexions Dermatology
12.2018 - 06.2021

Certified Medical Assistant

Iowa State University
08.2013 - 12.2018

Certified Medical Assistant - Medical Assisting

Ellsworth Community College

High School Diploma -

South Hamilton Community Schools
Jennifer Titus