Summary
Overview
Work History
Education
Skills
Timeline
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Kaysie Horwedel

Clifton Park,NY

Summary

Hardworking, customer service rep, offering 20 years of experience in customer service and several years’ experience working with the public. Managerial and Supervisory experience. Solid team player with upbeat, positive attitude and commitment to helping others. Record of Top in District Sales for Lowes Commercial Service Department. Organized, ambitious and able to balance many administrative tasks throughout the day.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

NYSUT
Latham
09.2023 - Current
  • Scheduled meetings for executive team
  • Implemented efficient filing systems for both physical and electronic records
  • Welcomed visitors professionally, addressing inquiries promptly.
  • Handled and directed incoming calls to appropriate departments.
  • Maintained efficiency of printers, copiers, and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Admin & Social Media Manager

All Star Roofing
Clifton Park
04.2024 - 08.2024
  • Developed and implemented successful social media campaigns to support company objectives.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Managed the daily operations of all assigned social media accounts.
  • Assisted in scheduling, rescheduling, and canceling appointments for potential roofing clients.
  • Identify and nurture leads using Job Nimbus software
  • Arranged in-home consultations for prospective clients to evaluate requirements and suggest customized solutions
  • Guide clients on advantages of varied roofing systems
  • Provided customers with explanations of financing options, rebate programs, and tax incentives
  • Developed robust client connections, ensuring satisfaction during sales dealings
  • Continuously monitor industry trends, product knowledge, and sales techniques
  • Worked with installation teams for flawless project implementation.
  • Answered incoming calls from potential new roofing inquiries.
  • Communicated effectively with clients regarding progress updates on roofing projects.
  • Stayed current on industry trends, technologies, products, tools and safety regulations related to the roofing trade.

Customer Service Representative

GrayBar
Clifton Park
10.2023 - 03.2024
  • Work alongside staff to ensure administrative tasks are completed efficiently
  • Facilitate computer programs such as Tax Vertex, SAP, and Excel Spreadsheets.
  • Printed and copied documents
  • Assisted with customer service for members, staff, and local residents.
  • Engage with members and clients through various channels
  • Enter orders accurately into the system
  • Handles requests and provides support to customers in a timely and courteous manner
  • Ensure that every customer’s experience is professional and accurate
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner
  • Selling Graybar goods and services on inbound calls
  • Provide support on product selection and applications
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Commercial Sales Rep

Lowes Home Improvement
Clifton Park, NY
09.2022 - 10.2023
  • Working with vendors to place large quantity orders ensuring the process of the purchase from the sale to the delivery of the product run smoothly
  • Assisting contractors to get the materials they need for jobs
  • Placing large orders for material lists, and helping homeowners figure out the tools and items needed to do home repairs, including building decks
  • Currently hold the position of #1 in district sales as well as #1 in signups for our ProService Rewards program and having customers use their rewards
  • Clerical and administrative functions such as answering phone calls, taking messages and sending emails out
  • Initiated phone calls and communicated to local businesses about what Lowes commercial cards could offer them
  • Sought new businesses over the phone and in store
  • Ordered materials from different vendors and had them delivered to the store for customers
  • Developed professional relationships with different businesses in the local area
  • Answered pro customer questions
  • Executed pro-orders and projects
  • Negotiated Contracts and Sales

Customer Service

Lowes Home Improvement
Clifton Park, NY
02.2020 - 09.2022
  • Thrived in high-energy workplace necessitating multitasking
  • Simultaneously operate multiple systems while resolving issues
  • Handled incoming phone inquiries promptly
  • Strengthened customer support by being well-versed in departmental functions
  • Facilitated document management through printing, faxing, and emailing

Education

Associate’s Degree - Criminal Justice, Business Administration

Schenectady County Community College
Schenectady, New York

Skills

  • Proficient in Microsoft 365
  • Experienced in Microsoft Windows XP
  • Experienced with Microsoft Windows Vista
  • Microsoft Office 2007 and higher
  • Microsoft Office Word
  • Microsoft Office Excel
  • Microsoft Office PowerPoint
  • Microsoft Office Access
  • SAP
  • Workday
  • Tax Vertex
  • Genesis
  • Job Nimbus
  • New Hire Training
  • Shift Scheduling
  • Store Opening and Closing
  • Cash Handling
  • Customer Relations
  • Product Location
  • Inventory Stocking
  • Work Task Prioritization

Timeline

Admin & Social Media Manager

All Star Roofing
04.2024 - 08.2024

Customer Service Representative

GrayBar
10.2023 - 03.2024

Administrative Assistant

NYSUT
09.2023 - Current

Commercial Sales Rep

Lowes Home Improvement
09.2022 - 10.2023

Customer Service

Lowes Home Improvement
02.2020 - 09.2022

Associate’s Degree - Criminal Justice, Business Administration

Schenectady County Community College

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Kaysie Horwedel