Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jennifer Tobbon

San Antonio

Summary

Experienced Property Claims Adjuster with a proven track record of high productivity and efficient task completion. Expertise in damage assessment, claims negotiation, and policy interpretation. Strong communication and problem-solving skills facilitate smooth claim resolution processes. Dedicated to delivering timely and equitable outcomes for all stakeholders.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Property Claims Adjuster

Allcat Claims Service, LLC
San Antonio
09.2023 - 07.2025
  • Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
  • Evaluated property damage claims for accuracy and compliance with policies.
  • Collaborated with contractors to assess repair estimates and necessary work.
  • Documented findings in comprehensive reports for management review and decision-making.
  • Communicated effectively with clients to explain claim processes and timelines.
  • Reviewed insurance policies to determine coverage and claim eligibility criteria.
  • Mentored junior adjusters on best practices for claims assessment and reporting.
  • Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
  • Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.

Insurance Sales Agent

La Familia Insurance
San Antonio
03.2023 - 09.2023
  • Limited Lines agent, inside Sales
  • Developed personalized insurance plans for clients based on their needs.
  • Educated clients on various insurance products and coverage options.
  • Collaborated with underwriters to assess risk and finalize policies.
  • Managed client accounts, addressing inquiries and resolving issues promptly.
  • Utilized CRM software to track leads and client interactions effectively.
  • Organized community outreach events to promote insurance services offered.
  • Built relationships with existing clients by providing exceptional service.

Enrollment Specialist

Dept of Health and Human Service
San Antonio
04.2022 - 03.2023
  • Processed client applications for health and human services programs.
  • Provided guidance to clients on eligibility requirements and application procedures.
  • Maintained accurate records in the agency's enrollment management system.
  • Reviewed documentation for compliance with state regulations and policies.
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
  • Reviewed applications for accuracy before submitting them for approval.

Residential Mentor

Volunteers of America
San Antonio
09.2021 - 04.2022
  • Mentor in a woman and children's treatment facility
  • Supported residents in daily living activities and personal development plans.
  • Facilitated group activities to enhance social skills and community integration.
  • Monitored resident behavior and reported concerns to appropriate staff members.
  • Assisted in crisis intervention and conflict resolution among residents.
  • Maintained accurate documentation of resident progress and incidents.
  • Collaborated with multidisciplinary teams to develop individualized care strategies.
  • Encouraged positive relationships among residents through teamwork and communication skills.
  • Worked with residents to develop meal preparation and cleaning skills.
  • Served as positive role model for diverse group of individuals.
  • Served as a role model by exhibiting positive behavior management techniques and conflict resolution strategies.
  • Provided guidance and mentorship to residents in a residential setting.
  • Participated in regular team meetings with staff members from various departments within organization.
  • Assisted in creating an environment that was respectful, supportive, and conducive to learning.

Enrollment Specialist

San Antonio College
San Antonio
02.2021 - 09.2021
  • Assisted students with completing enrollment documents, such as applications and financial aid forms.
  • Attended college fairs to provide information about academic programs, course offerings, financial aid options.
  • Resolved student inquiries regarding registration and enrollment processes.
  • Maintained up-to-date knowledge of changes in college policies, procedures, regulations, and fees.
  • Answered incoming calls from prospective students seeking admissions information.
  • Provided guidance to new students on selecting courses and degree requirements.

Front Desk Agent

Studio 6
San Antonio
04.2019 - 10.2020
  • Welcomed guests and provided exceptional customer service at a busy hotel environment.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Monitored security cameras in lobby area as needed.
  • Processed payments and managed cash transactions securely at the front desk.
  • Communicated with housekeeping to ensure timely room availability for guests.
  • Trained new front desk staff on procedures and customer service standards effectively.
  • Resolved customer complaints promptly and courteously.
  • Collaborated with colleagues to ensure smooth operations of front desk area.

Child Caregiver

Gramma's Place
San Antonio
03.2018 - 10.2018
  • Child care provider responsible for a classroom of 11 toddlers in a learning center
  • Supervised daily activities for children, ensuring safety and engagement.
  • Developed and implemented age-appropriate educational activities for diverse learning styles.
  • Monitored children's behavior, providing guidance and positive reinforcement as needed.
  • Organized special events and outings that encouraged social interaction among children.
  • Provided emotional support when needed during periods of distress or anxiety.
  • Ensured that toys, furniture and equipment are clean and sanitized regularly.

Education

Associate of Applied Science - Substance Abuse Counseling

San Antonio College
San Antonio, TX
12.2021

Skills

  • Communication skills
  • Customer service and support
  • Negotiation and contracts
  • Microsoft Office proficiency
  • Research and analysis
  • Interviewing techniques
  • Computer literacy
  • Xactimate expertise
  • Cold calling strategies
  • Claims evaluation
  • Writing proficiency
  • Microsoft Outlook usage
  • Organizational abilities
  • Time management skills
  • Client communication and relations
  • Team collaboration and mentorship
  • Negotiation and mediation
  • Conflict resolution

Certification

  • Driver's License
  • Property & Casualty License, multiple states
  • Adjuster, multiple states
  • LCDCi

References

References available upon request.

Timeline

Property Claims Adjuster

Allcat Claims Service, LLC
09.2023 - 07.2025

Insurance Sales Agent

La Familia Insurance
03.2023 - 09.2023

Enrollment Specialist

Dept of Health and Human Service
04.2022 - 03.2023

Residential Mentor

Volunteers of America
09.2021 - 04.2022

Enrollment Specialist

San Antonio College
02.2021 - 09.2021

Front Desk Agent

Studio 6
04.2019 - 10.2020

Child Caregiver

Gramma's Place
03.2018 - 10.2018

Associate of Applied Science - Substance Abuse Counseling

San Antonio College

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