JENNIFER Todd
Murray,Kentucky
Summary
Experienced sales management professional with a track record of driving growth, expanding markets, and ensuring customer satisfaction. Skilled in developing sales strategies, leading teams, and building strong relationships to secure new business. Dynamic professional with a background in implementing effective sales strategies, increasing revenue, and reducing costs. Demonstrated ability to motivate teams and consistently exceed targets. Excellent communication, interpersonal, and organizational skills. Operates well in both individual and team capacities, with a passion for growth and efficiency.
Experienced with financial services and loan processes in automotive finance. Utilizes customer relationship management to enhance client satisfaction and business growth. Track record of effective team leadership and strategic financial planning.
Skilled Financial Analyst Intern with Number years of experience in the financial services industry. Deep knowledge business trends, historical data, and financial planning. Committed to meeting deadlines and increasing company revenue.
Experienced with overseeing student financial services, ensuring accurate and timely financial aid processing. Utilizes strong analytical skills and leadership to manage and improve operations. Track record of fostering team collaboration and maintaining compliance with financial regulations.
Developed skills in fast-paced financial services environment, focusing on client communication and regulatory compliance. Transitioning into new field, bringing problem-solving and data management abilities. Dedicated to delivering exceptional service and achieving organizational goals.
Offering excellent interpersonal skills and dedication to learning and growing within financial services industry. Brings foundational understanding of customer service and financial transactions. Ready to use and develop organizational and communication skills in Desired Position role.
Overview
22
22
years of professional experience
Work History
Corporate Financial and Operations Manager
Paint Paddles Inc
Murray, KY
06.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Estate liquidation
Langston Estate Liquidation
Murray, KY
07.2016 - 05.2019
- Performed due diligence activities prior to closing a transaction, including verifying information about buyers' financial backgrounds.
- Facilitated communication between multiple parties involved in an asset transfer or sale transaction.
- Researched current trends in asset values in order to maximize returns from a given sale or transfer.
- Advised clients on how best to structure their deals so as to maximize returns while minimizing risk exposure.
- Negotiated sales contracts with buyers of assets being liquidated.
- Assisted clients in preparing documents necessary for successful completion of transactions involving the transfer or sale of assets.
- Reviewed contracts related to an asset sale or transfer in order to identify any areas that may require further clarification or negotiation.
- Identified potential buyers for assets being sold through a liquidation process, utilizing industry contacts and market research techniques.
- Collaborated closely with other members of the team responsible for overseeing an asset liquidation project.
- Ensured compliance with applicable laws and regulations throughout the entire asset liquidation process.
- Provided expert advice to clients on asset liquidation strategies, including identifying and assessing potential risks and benefits.
- Maintained detailed records of all transactions relating to the sale or transfer of assets during a liquidation process.
- Created presentations outlining key aspects of an asset liquidation plan for stakeholders.
- Evaluated offers from prospective buyers in order to determine which offer provides the greatest benefit for all parties involved.
- Prepared reports summarizing the progress and status of each asset liquidation project.
- Monitored cash flows associated with an asset sale or transfer in order to ensure that funds are received promptly.
- Utilized knowledge of taxation issues associated with asset transfers when negotiating terms with buyers.
- Developed comprehensive business plans to facilitate the successful liquidation of assets.
- Coordinated with other professionals, such as lawyers and accountants, in order to ensure timely completion of all tasks associated with an asset liquidation.
- Conducted financial analyses to assess the value of assets for liquidation purposes.
- Managed complex legal processes related to asset liquidations, such as bankruptcy proceedings and contract negotiations.
- Used knowledge of company products and services to recommend solutions to customers.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Responded promptly to customer queries to increase overall satisfaction.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Developed strong relationships with clients to grow business networks.
- Followed up with customers after sales to gain feedback.
- Trained new employees on company policies and strong sales techniques.
- Stayed current on customer trends and requirements.
- Entered customer transaction information into company databases.
- Represented brand during special events, customer interactions and sales.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Generated leads and located opportunities for market expansion and business growth.
- Cold called potential customers to generate leads.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Updated and expanded client databases within assigned territory.
- Monitored competitor trends and market shifts to maintain company relevance.
- Forecasted sales numbers to gauge product and campaign success.
Regional Sales Manager
Pella corporate
Murray, KY
06.2005 - 03.2015
- Cultivated long-term relationships with key clients to increase customer loyalty and retention.
- Coached, mentored and trained new sales staff members on company policies and procedures.
- Resolved conflicts between clients, employees or vendors by utilizing effective problem-solving techniques.
- Identified and established relationships with key decision makers in target markets.
- Provided ongoing support for existing clients while actively pursuing new business opportunities.
- Utilized strong interpersonal skills when interacting with customers at all levels of an organization.
- Prepared sales forecasts to develop tactical plans to meet goals.
- Monitored team performance to ensure sales goals were met on a monthly basis.
- Negotiated contracts with distributors for exclusive rights to specific products in designated areas.
- Developed strategic vision to advise region and influence sales.
- Supported sales efforts by assisting with questions concerning product applications or performance.
- Traveled through assigned territory to solicit orders from regular and prospective customers.
- Leveraged competitive analysis to evaluate regional market trends and adjust strategies accordingly.
- Led sales meetings to educate sales personnel on product features and usage benefits.
- Implemented performance improvement plans to aid underperforming employees in meeting expectations.
- Conducted market research and analysis to identify trends, competitor activities, and customer needs, informing sales strategies and product development.
- Developed and implemented successful sales strategies to increase market share in assigned region.
- Managed a team of sales representatives, providing guidance, coaching, and training to drive performance and exceed sales goals.
- Collaborated with marketing teams to develop and implement promotional campaigns and sales initiatives.
- Identified and pursued new business opportunities within the region, including prospecting and lead generation activities.
- Managed sales team to consistently achieve growth and hit sales targets.
- Developed sales team through motivation, counseling and product knowledge education.
- Visited franchised dealers to stimulate interest in establishment or expansion of leasing programs.
- Provided guidance and mentorship for junior-level staff members.
- Monitored costs, competition and supply and demand to establish and adjust selling prices.
- Monitored customer preferences to determine focus of sales efforts.
- Analyzed trends and results to determine annual unit and gross-profit plans.
- Oversaw regional and local sales managers and staffs.
- Prepared budgets and approved budget expenditures.
- Determined price schedules and discount rates.
- Assessed marketing potential of new and existing store locations, considered statistics and expenditures.
- Considered statistics and expenditures to assess marketing potential of new and existing store locations.
- Reviewed operational records and reports to project sales and determine profitability.
- Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.
- Represented company at trade association meetings to promote products.
- Franchised dealers to stimulate interest in establishment and expansion of leasing programs.
- Regarded equipment needs and advised customers on types of equipment to purchase.
- Involved sales of manufactured products, services, commodities, real estate, and other subjects of sale.
Store Manager
Friedmans Jewelers
Murray, KY
06.2003 - 05.2005
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Leveraged new sales strategies to increase store revenue.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Created and distributed training materials to staff members.
- Developed and executed marketing plans to promote store products and services.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Negotiated vendor contracts for product purchases that resulted in cost savings for the organization.
- Analyzed financial data to identify areas of improvement.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Prepared staff work schedules and assigned specific duties.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Demonstrated and supported continuous improvement and growth mindset.
- Facilitated open communication between departments to improve collaboration among teams.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Established and monitored KPIs to optimize company performance.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Utilized data analytics techniques to identify areas for improvement.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Led cross-functional projects that improved operational efficiency.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Directed administrative activities directly related to making products or providing services.
Skills
- Sales Expertise
- Account Management
- Staff Management
- Product and Service Knowledge
- Account Development
- Business Administration
- Product Knowledge
- Client Account Management
- Strategic Planning
- Network Development
- Order Management
- Trend Analysis
- Territory Expansion
- Goals and Performance
- Market Research
- Revenue Generation
- Product and Service Sales
- Distribution Expansion
- Staff Coordination
- Presentation Abilities
- Customer Order Management
- Territory Management
- Consultative Selling Techniques
- Effective Multitasking
- Distributor Base Development
- Negotiation Expertise
- Lead Prospecting
- Managing Quotas
- Analytical Thinking
- Team Recruitment
- Accounting Launch Coordination
- Motivational and Inspirational
- Leads Database Maintenance
- Direct Sales
- Inventory Coordination
- Marketing and Promotional Campaigns
- Proposal Development
- Product Line Deployment
- Sales Forecasting
- Pipeline Maintenance
- Advertising Knowledge
- Customer Support
- Profitability Assessments
- Profit and Loss Understanding
- Sales Coaching
- Recruiting and Hiring
- Follow Through Abilities
- Performance Evaluations
- Business Development
- Partnership Development
- Sales Proposal Creation
- Sustainable Solutions Development
- Staff Training
- Business Growth Management
- Operations Management
- Forecasting Skills
- CRM Software
- Sales Tracking
- Written Communication
- Database Management
- Financial Administration
- Competitor Analysis
- Strategy Development
- Product Demonstration
- Public Speaking and Presentations
- Product Improvement
- Fieldwork Oversight
- Quote Preparation
- Business Objective Analysis
- Lead Identification and Generation
- Consultative Selling
- Cross-Channel Marketing
- Corporate Event Management
- Regional Sales and Support
- Maintaining Clean Work Areas
- Salesforce Software
- Sales Program Coordination
- Operating Procedures and Policies
- Price Schedules
- Networking Events
- Client Needs Assessment
- Business Development and Planning
- Sales Records Management
- Shipping and Receiving Oversight
- Interdepartmental Collaboration
- Distribution Channel Management
- Closing Techniques
- Business Analytics
- Plan Sales
- Sales Statistics Analysis
- Retail Knowledge
- Budgeting and Expenditures
- Discount Planning
- Client Base Retention
- Providing Feedback
- Mentoring
- Organization and time management
- Problem resolution
- Organizational skills
- Computer skills
- Multitasking Abilities
- Excellent communication
- Critical thinking
Timeline
Corporate Financial and Operations Manager
Paint Paddles Inc
06.2019 - Current
Estate liquidation
Langston Estate Liquidation
07.2016 - 05.2019
Regional Sales Manager
Pella corporate
06.2005 - 03.2015
Store Manager
Friedmans Jewelers
06.2003 - 05.2005