Jennifer Todd
Eagle Mountain,UT
Summary
Experienced with managing custodial operations to ensure clean and safe environments. Utilizes effective team management and problem-solving skills to address challenges promptly. Knowledge of implementing and maintaining high standards of cleanliness and safety protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Custodial Supervisor
University of Utah
11.2023 - Current
- Supervised custodial staff, ensuring adherence to safety protocols and quality standards.
- Developed training programs for new employees, enhancing their skills and operational understanding.
- Conducted routine inspections of facilities to maintain cleanliness and identify improvement areas.
- Coordinated inventory management for cleaning supplies and equipment, optimizing resource allocation.
- Managed scheduling for custodial staff, ensuring adequate coverage across university facilities.
- Collaborated with facility management to address maintenance issues impacting cleanliness standards.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Prepared and submitted accident and injury reports.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
- Implemented standardized purchasing practices in line with department targets.
- Maximized employee retention by fostering a positive work atmosphere focused on teamwork and communication.
- Coordinated special event setups and teardowns, ensuring timely completion and minimal disruption to daily operations.
- Resolved personnel issues effectively, maintaining a harmonious work environment for all employees.
- Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Assisted with budget preparation and monitoring, identifying cost-saving opportunities within the department''s operations.
- Increased customer satisfaction through prompt response to requests and concerns, addressing issues thoroughly and efficiently.
- Provided comprehensive training for custodial staff, resulting in improved job performance and satisfaction.
- Successfully managed multiple facilities simultaneously, delivering high-quality service across various locations.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Implemented green cleaning initiatives, reducing the environmental impact of facility maintenance practices.
- Trained and mentored new staff on cleaning and safety protocols.
- Established open lines of communication between custodial staff members, encouraging collaboration and problem-solving among the team members.
- Implemented efficient cleaning schedules, optimizing resource allocation and workflow management.
- Supervised custodial staff to ensure adherence to safety and cleanliness standards.
- Conducted regular inspections to maintain quality control and compliance with university policies.
- Trained new employees on equipment usage, safety protocols, and best practices in custodial services.
Custodial Crew Leader
University of Utah
10.2022 - 10.2023
- Oversaw daily operations and ensured adherence to safety protocols for crew activities.
- Trained and mentored new crew members on operational procedures and best practices.
- Coordinated work schedules and delegated tasks to optimize team efficiency and workflow.
- Monitored inventory levels, ordering supplies as needed to maintain operational readiness.
- Facilitated communication between crew members to improve collaboration and problem-solving efforts.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Implemented process improvements that enhanced service delivery and reduced downtime.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Optimized scheduling of crew shifts, balancing workload while considering individual preferences and strengths.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Boosted crew morale and productivity through effective leadership and regular feedback sessions.
- Streamlined inventory management, reducing waste and ensuring availability of necessary materials.
- Supervised daily operations and ensured adherence to safety protocols.
- Trained and mentored new crew members on processes and best practices.
Custodian
University of Utah
09.2022 - 09.2023
- Maintained cleanliness and sanitation of university facilities to ensure a safe environment for students and staff.
- Operated cleaning equipment including floor scrubbers, vacuums, and pressure washers efficiently.
- Conducted routine inspections to identify maintenance needs and reported issues to appropriate departments.
- Assisted in training new custodial staff on proper cleaning techniques and safety protocols.
- Collaborated with campus departments for event setups, ensuring cleanliness before and after gatherings.
- Implemented environmentally friendly cleaning practices to enhance sustainability efforts on campus.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Operated various cleaning equipment and tools to ensure efficient service delivery.
- Maintained cleanliness and sanitation standards in assigned campus buildings.
Shift Manager
Noodles and Company
01.2014 - 11.2022
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored team members on service protocols and food safety practices.
- Implemented inventory management strategies to reduce waste and optimize supply levels.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
- Developed customer service initiatives that enhanced guest satisfaction and loyalty.
- Analyzed performance metrics to identify areas for operational improvement and efficiency gains.
- Led team meetings focused on performance goals, training updates, and feedback sessions.
- Resolved customer complaints effectively, fostering a positive dining experience for all patrons.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Supervised daily operations to ensure optimal workflow and efficiency across all shifts.
- Trained and mentored staff on food preparation, safety protocols, and customer service standards.
Education
High School Diploma -
West Jordan Highschool
West Jordan, UT06-2004
Skills
- Custodial machine operation
- Restroom maintenance
- Grounds maintenance
- Waste disposal
- Sanitation standards
- Chemical handling
- Task delegation
- Carpet cleaning
- Safety oversight
- Cleaning techniques
- Window cleaning
Accomplishments
- Supervised team of 50 staff members.
- Achieved Customer satifacation through effectively helping with tasks
Certification
- Manager Essentials Program- 2024-2025
Timeline
Custodial Supervisor
University of Utah
11.2023 - Current
Custodial Crew Leader
University of Utah
10.2022 - 10.2023
Custodian
University of Utah
09.2022 - 09.2023
Shift Manager
Noodles and Company
01.2014 - 11.2022
High School Diploma -
West Jordan Highschool
Manager Essentials Certificate
Completed the Management Essential Program at the University of Utah, which provided advanced training in leadership, strategic decision-making, and effective team management . The program emphasized practical applications of management theories, enhancing my ability to lead diverse teams, foster collaboration , and drive organizational success. Key areas of focus included conflict resolution, performance management , and effective communication strategies. This experience has equipped me with the tools to implement best practices in management and contribute positively to organizational goals.