Jennifer Tolbert
Carrollton,GA
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
3
3
years of professional experience
Work History
Operations Manager
Tractor Supply Company
Carrollton
05.2024 - 09.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Tracked and replenished inventory to maintain par levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Receiver
Tractor Supply Company
Carrollton, GA
05.2021 - 09.2024
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Processed returns to vendors and maintained accurate records of all returned items.
- Maintained inventory of stock on hand by tracking materials received and distributed.
- Operated forklift safely to move products around the warehouse.
- Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
- Inspected outgoing shipments for completeness prior to packing or shipping out orders.
- Performed regular cycle counts to maintain accuracy of inventory levels.
- Provided customer service support by responding promptly to inquiries regarding order status or other matters.
- Adhered strictly to safety regulations while operating machinery or handling hazardous materials.
- Organized goods according to established procedures for efficient retrieval during order fulfillment process.
- Updated daily logs with received and shipped items information as well as any discrepancies noted.
- Tracked expiration dates on perishable items such as food items, medications, removing outdated products from circulation.
- Resolved customer complaints quickly in a professional manner ensuring customer satisfaction.
- Participated in physical inventories when required by counting parts, supplies, and equipment.
- Ensured that all safety protocols were followed at all times while working in the warehouse environment.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Maintained work areas and kept organized.
Team Leader Manager
Tractor Supply Company
Carrollton, GA
05.2021 - 09.2024
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Developed strategies to increase productivity and efficiency of the team.
- Created and maintained a positive work environment for employees.
- Ensured compliance with company policies and regulations.
- Recruited, trained, and supervised new staff members.
- Collaborated with other departments to ensure smooth operations.
- Identified areas where teams could improve their skillset.
- Developed strategies to motivate employees in achieving goals.
- Provided technical assistance when needed.
- Monitored customer service standards across the organization.
- Fostered positive employee relationships through communication, training, and development coaching.
- Oversaw daily workloads and workflow for smooth operations.
- Motivated team members to consistently achieve or exceed performance expectations.
- Coached team for success by using corrective action processes.
- Delegated work assignments and prioritized tasks.
- Set goals for performance and deadlines to comply with company plans and vision.
Education
Columbus Technical College
Columbus, GA06-2014
Skills
- Program Administration
- Contract Management
- Workflow Optimization
- Health and safety compliance
- Data Analysis
- Incidents management
- Customer Service
References
References available upon request.
Timeline
Operations Manager
Tractor Supply Company
05.2024 - 09.2024
Receiver
Tractor Supply Company
05.2021 - 09.2024
Team Leader Manager
Tractor Supply Company
05.2021 - 09.2024
Columbus Technical College