Jennifer Toledo
Florence
Summary
To obtain a position where I can participate and collaborate with my experience, skills, knowledge and personal skills in achieving the objectives of the company and continue my professional development.
Bilingual Front Desk Receptionist / Interpreter / Patient Communication Representative/ Call Center Agent
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Pure Dental Care
07.2024 - 04.2025
- Greet and register patients.
- Verify insurance, and claims status.
- Make and reschedule appointments in open dental software.
- Answer messages/emails through Modento/gmail and transfer phone calls to Doctor when needed.
- Gather all information and create each morning huddle spreadsheet.
- Collect payments and co-payments.
- Complete corresponding report.
Operations Assistant (Remote)
TruBlue House Care
07.2023 - 04.2024
- Making appointments in House pro call, answering phone calls, confirming appointment ETA and any other information customer needed.
- Prepare quotes and submit any online order.
- I was in charge of collecting any payments or co-payments.
- Completing reports and sending emails at the end of the shift to the manager.
Receptionist / Assistant (Remote)
GEI Plumbing Services
10.2022 - 04.2023
- Making appointments in House pro call, answering phone calls, confirming appointment ETA, and any other information, collection of payments and co-payments.
- Completing reports and sending emails at the end of the shift to the manager.
Front office and Back office assistant (Remote)
Nutrition As Therapy
05.2021 - 11.2021
- Front Office: Calling patients and connecting the call to the Nutritionist.
- Completing reports and sending emails at the end of the shift to manager.
- Back Office: Calling existing and new patients to make their following appointments.
- Verifying patients authorization.
- Completing reports and sending emails at the end of the shift to manager.
Front Desk Receptionist
Park Dental Care
01.2021 - 05.2021
- Making appointments on Dentrix, answering phone calls, confirming claims status, and insurance information, verifying insurance, collection of fees and co-payments, making appointments, communicating with doctor's offices, laboratories, etc.
- Clerical duties including filing, faxing and computer scanning plus more.
Front Desk Receptionist
Dr. Pichardo Pediatrics Center
06.2020 - 11.2020
- Welcoming patients to the office, receiving phone calls, collection demographics, and insurance information, verifying insurance, collection of fees and co-payments, making appointments, communicating with doctor's office, laboratories, insurance companies, etc.
- Clerical duties including filing, faxing and computer scanning plus more.
English Teacher Assistant
04.2018 - 02.2020
- Reinforce lessons by reviewing material with students one-on-one or in small groups.
- Follow school and class rules to teach students proper behavior.
- Help teachers with record keeping, such as taking attendance and calculating grades.
- Get equipment or materials ready to help teachers prepare for lessons.
- Supervise students outside of the classroom, such as between classes, during lunch and recess, and on field trips.
Patient Communication Representative
Choices Medical Center
03.2016 - 08.2016
- Responsible for the assessing and execution of a patient's scheduling needs; including patients informatics, scheduling appointments, disbursement of calls and patient directives, as needed, for proper appointment preparation.
Front desk Receptionist
Secure Wrap
04.2012 - 02.2016
- Responsible for answering multiline phones and performing administrative tasks.
- Confirm appointments as directed.
- Meet and greet people entering the office.
Bilingual Call Center Agent
American Call Center
03.2008 - 10.2011
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Collaborate with other call center professionals to improve customer service.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Education
High school diploma -
Colegio Cayetano Tarruell
01.2004
Skills
- Clerical Experience
- Dentrix
- Bilingual
- Customer service
- Office Administration
- Medical terminology
- Organizational skills
- Windows
- Spanish
- Medical Scheduling
- English
- Interpretation
- Dental Receptionist
- Medical office experience
- Translation
- Office Management
- Multi-line Phone Systems
- Insurance Verification
- Medical receptionist
- Listening skills
- Time management
- Attention to detail
- Telephone etiquette
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Pure Dental Care
07.2024 - 04.2025
Operations Assistant (Remote)
TruBlue House Care
07.2023 - 04.2024
Receptionist / Assistant (Remote)
GEI Plumbing Services
10.2022 - 04.2023
Front office and Back office assistant (Remote)
Nutrition As Therapy
05.2021 - 11.2021
Front Desk Receptionist
Park Dental Care
01.2021 - 05.2021
Front Desk Receptionist
Dr. Pichardo Pediatrics Center
06.2020 - 11.2020
English Teacher Assistant
04.2018 - 02.2020
Patient Communication Representative
Choices Medical Center
03.2016 - 08.2016
Front desk Receptionist
Secure Wrap
04.2012 - 02.2016
Bilingual Call Center Agent
American Call Center
03.2008 - 10.2011
High school diploma -
Colegio Cayetano Tarruell