Jennifer Tomlin
Cleveland,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Payment Specialist
National Guardian Life Insurance
Cleveland, NC
09.2024 - Current
- Processed customer payments using various payment systems and software.
- Verified accuracy of payment transactions and resolved discrepancies promptly.
- Managed billing inquiries and provided timely support to policyholders.
- Maintained accurate records of all transactions for reporting purposes.
- Conducted regular audits to ensure compliance with financial practices.
Quality Control Analyst
Horne
Statesville, NC
10.2022 - 03.2024
- Documented quality control findings in compliance with company standards.
- Participated in regular meetings with management team members discussing progress towards achieving company objectives related to product excellence.
- Monitored production processes to ensure compliance with established quality control standards.
Virtual Customer Service Associate Team Lead
TTEC
Statesville, NC
08.2021 - 09.2022
- Assisted customers with inquiries through multiple communication channels.
- Trained new associates on procedures and best practices for customer service.
- Monitored service levels to identify opportunities for process improvement initiatives.
Administrative Assistant
Boss Bearing
Statesville, North Carolina
05.2020 - 09.2022
- Managed daily office operations and maintained organized filing systems.
- Assisted in preparing reports and presentations for internal meetings.
- Communicated with vendors to ensure timely delivery of supplies.
- Maintained office supplies inventory and placed orders as needed.
Virtual Assistant
Milrich Virtual Professionals
Statesville, North Carolina
06.2017 - 08.2020
- Managed scheduling and calendar organization for executive team communications.
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Communicated with clients and vendors to address inquiries and resolve issues.
Education
Bachelor of Science - Accounting
Purdue Global University
Iowa City, IA10-2017
Skills
- Payment processing
- Compliance auditing
- Accounts management
- Billing support
- Data analysis
- Problem solving
- Effective communication
- Team leadership
- Credit card processing
- Invoice management
- Banking operations
- Calendar management
- Data entry
- Travel coordination
- Record maintenance
- Content creation
- Event planning
- Vendor communication
- Quality assurance
- Video editing
- CRM management
Timeline
Payment Specialist
National Guardian Life Insurance
09.2024 - Current
Quality Control Analyst
Horne
10.2022 - 03.2024
Virtual Customer Service Associate Team Lead
TTEC
08.2021 - 09.2022
Administrative Assistant
Boss Bearing
05.2020 - 09.2022
Virtual Assistant
Milrich Virtual Professionals
06.2017 - 08.2020
Bachelor of Science - Accounting
Purdue Global University
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