Jennifer Tomlins
Fishkill,NY
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build highly trained and empowered teams while promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
18
18
years of professional experience
Work History
Digital Operations Manager
Walmart
04.2023 - Current
- Oversaw a team of 100+ employees performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Trained and developed new employees for ease of transition into team.
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Conducted regular staff meetings to communicate company updates and provide ongoing training opportunities for professional development.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Exhibited excellent people skills during interaction with employees and customers.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Enhanced digital operations efficiency by streamlining processes and implementing innovative solutions.
- Collaborated with cross-functional teams to develop and execute successful digital business growth while improving overall store performance metrics.
- Ensured compliance with industry regulations, best practices, and company policies throughout all digital operations activities.
- Managed budgets, timelines, and resources for multiple projects, ensuring timely delivery and optimal results.
- Implemented data-driven strategies to improve customer satisfaction and drive revenue growth in online channels.
- Oversaw the integration of new technology platforms to enhance digital capabilities and user engagement.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Retail Operations Manager
Walmart
08.2012 - 04.2023
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Directed training and performance monitoring for more than 150 employees.
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
- Championed a culture of continuous improvement within the team by encouraging open feedback, experimentation with new ideas, and learning from both successes and failures.
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Boosted overall sales performance by identifying opportunities for improvement and implementing targeted sales strategies.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Set performance goals for each department within the store to ensure alignment with overall business objectives.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Maintained high safety standards across the store through rigorous adherence to company guidelines and regular training initiatives for staff members.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Contributed to leadership team for implementing company policies and procedures.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
Education
Penn Foster Career School
Scranton, PASkills
- Employee Recruiting and Retention
- Training and Development
- Employee Engagement
- Team Collaboration
- Verbal and Written Communication
- Operations Management
Timeline
Digital Operations Manager
Walmart
04.2023 - Current
Retail Operations Manager
Walmart
08.2012 - 04.2023
Penn Foster Career School