JENNIFER TONG
Bellevue,WA
Summary
Program Manager with 5+ years of experience in product development, troubleshooting technical issues, and advocating for community needs through data analysis. Proven track record in delivering program goals, enhancing user experience, and integrating solutions to improve workflow efficiencies.
Overview
7
7
years of professional experience
Work History
Program Manager - Catalog Specialist II
Amazon
Seattle, WA
04.2023 - Current
- Drive new program initiative, set target goals, plan roadmap while overseeing global team to enhance product quality and accuracy
- Efficiently troubleshoot and resolve pipeline issues, maintaining smooth workflow for cross-functional teams and enhancing team productivity
- Partner with Product Managers and Engineers to refine audit tools, streamline workflows, and develop strategic plans for long-term scalability
- Conduct in-depth UX analysis to identify trends, pinpoint root causes, and drive performance improvements across catalog operations
- Monitor key metrics to gain program insights, ensure team alignment, and consistently meet or exceed target goals
Interior Designer - Catalog Specialist I
Amazon
Seattle, WA
07.2018 - 04.2023
- Collaborated with 3D Artists and Engineers to develop modeling tools, enhancing workflow efficiency
- Launched 3D home experiences for online furniture discovery, improving customer engagement
- Created comprehensive training guides, reducing new hire onboarding time by 32 hours and improving team efficiency
- Conducted in-depth analysis of product development processes, identifying key areas for improvement and saving Project Managers 7 hours per project
Sales and Design Consultant
Urban Interior & Thomasville
Seattle, WA
07.2017 - 07.2018
- Fostered client relationships by understanding lifestyles, proposing optimal design options from layout to custom furniture selections
- Delivered exceptional customer service across multiple channels, ensuring timely and friendly assistance to furniture shoppers
- Pioneered creative design concepts, harmonizing color schemes and material choices to exceed client expectations and style preferences.
- Optimized sales strategies and design consultations, consistently meeting client requirements while adhering to budget constraints
Education
Associate of Arts -
Highline College
Des Moines, WA06-2015
Bachelors of Interior Design -
Seattle Pacific University
Seattle, WASkills
- Program Management
- Product Development
- User Experience
- Ideation
- Data Analysis
- Systems Optimization
Accomplishments
- Drove new program initiative with a small team and produced 1M+ product recommendations within the first year
- Generated about $259M in revenue across 12 marketplaces in new program initiative within the first year
- Proven track record in exceeding month over month target goals by about 20%
- Continuously improved workflow efficiency and user-interface in multiple programs through gathering team insights, data analysis, and implementing new solutions; improved efficiency by 65%
Timeline
Program Manager - Catalog Specialist II
Amazon
04.2023 - Current
Interior Designer - Catalog Specialist I
Amazon
07.2018 - 04.2023
Sales and Design Consultant
Urban Interior & Thomasville
07.2017 - 07.2018
Associate of Arts -
Highline College
Bachelors of Interior Design -
Seattle Pacific University