Jennifer Tooke
Wonder Lake,IL
Summary
Experienced and highly determined Product Manager/Product Owner passionate about developing innovative methods to drive high quality/high benefit. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Product Manager / Business Analyst Consulting Director / Agile Product Owner
CNA
04.2019 - Current
- Led cross-functional teams to deliver product roadmaps, achieving key milestones
- Conducted market research to identify trends and develop product strategy
- Implemented Agile methodologies to improve product development processes and increase efficiency
- Created product vision and roadmap to achieve business and customer benefits
- Led creation of new applications from discovery to iterative rollout
- Focused on epic and story creation, backlog prioritization and management
- Ran aspects of release management and post release support
- Managed multiple projects across different phases of software delivery lifecycle: initiation through deployment/deployment
- Developed detailed project plans that included scope, schedule, resource needs, and dependencies
- Led cross-functional teams to define requirements (business and technical), scope and plans for multiple projects
- Managed agile projects using JIRA Software
- Led PI (Program Increment) Planning initiatives to establish PI Objectives
Business Analyst Senior Specialist/Product Owner
CNA
01.2016 - 04.2019
- Setup Agile Process for Projects for multiple products
- Provide solutions and processes for business problems and business improvement
- Defining the Product Roadmap for multiple products
- Writing and splitting user stories
- Grooming of product backlog
- Prioritization of product backlog
- Defining Acceptance Criteria for each user story
- Performing release planning
- Deciding what to work on and what not to work on with feedback from customers and stakeholders
- Soliciting information from stakeholders of the products
- Providing regular feedback and information to the customer and stakeholders
- Active participant in Scrum meetings
- Continuous process improvement with the team.
SR IT QA Specialist
CNA
01.2007 - 01.2016
- Manage large scale testing projects and the testing teams that perform the various levels of testing
- Testing teams leveraged onshore and offshore staff
- Key resource to business as a subject matter expert on Billing and Insurance applications for requirements and process definition
- Interaction on a daily basis with Vice Presidents and senior management on all aspects of the Software Development Life Cycle with emphasis on testing
- Presented weekly status and reports at the executive meetings
- Work with stakeholders to elicit and refine requirements for technology projects and testing requirements
- Involved in the creation of use case and requirements documentation for several large projects
- Responsible for testing in UNIX, mainframe and web environments
- Responsible for Quality Assurance functions all on all project deliverables
- Developed Automation Strategy and Implementation for several applications
- Develop and maintain project plans for multiple large scale projects
- Utilized Microsoft Office tools for project planning and resource management
- Performed data analysis work to ensure coverage of the business needs and testing quality
- Performed team member training on advanced testing practices
- Performed role of release manager by determining what was contained in a release and developing documentation explaining the release
- Ensured that the releases kept to scope and were delivered according to schedule
- Developed strategic method for testing data intensive applications and conversion applications
- Designed and coded custom in house automated testing tools for backend application validation
- Create test plans for Client/Server, Unix and Mainframe applications
- Create and execute test cases for logic intensive business applications
- Write and execute SQL to update and validate the DB2 database
- Utilized TOAD and Oracle SQL Developer to validate and maintain test databases
- Involved in several levels of testing: functional, system, regression, integration and UAT.
QA Manager
Trans Union, LLC
01.2004 - 01.2007
- Led, Mentored and Trained team of 40 people including full time, onsite and offshore consultants
- Led the quality management team through the development, implementation, and deployment of the corporate Testing Center of Excellence, which includes creation of Project Management Office, Standards, Training Materials, Processes and Procedures
- Interaction on a daily basis with Vice Presidents and CEO on all aspects of the Software Development Life Cycle with emphasis on testing
- Presented weekly status and reports at the executive meetings
- Worked with stakeholders to elicit and refine requirements for technology projects and testing requirements
- Participant in the Strategic Planning team setting the overall plans and goals for the technology division
- Involved in the creation of use case and requirements documentation for several large projects
- Responsible for testing in mainframe, client server, object oriented and web environments
- Developed Automation Strategy and Implementation for several applications
- Performed role of release manager by determining what was contained in a release and developing documentation explaining the release
- Ensured that the releases kept to scope and were delivered according to schedule
- Developed defect tracking process that was adapted company wide using Rational ClearQuest
- Create test plans for Client/Server, Unix and Mainframe applications
- Create and execute test cases for logic intensive business applications and database functions
- Involved in several levels of testing: functional, system, regression, integration and UAT.
Team Leader
Trans Union, LLC
01.2001 - 01.2004
- Led multiple teams while providing high level quality and business IT work.
Quality Assurance Consultant
Trans Union, LLC
01.1999 - 01.2001
- Led and participated in high performance QA team.
Quality Consultant
Panasonic Factory Automation
01.1997 - 01.1999
- High functioning software quality consultant
Technical Consultant
Lucent Technologies
01.1996 - 01.1997
- High functioning software and hardware quality consultant
Business Systems Analyst/Tester
Trans Union Corporation
01.1994 - 01.1996
- Skillful role as strong business analyst and QA tester
Quality Assurance Engineer
System Software Associates, Inc.
09.1993 - 01.1994
- Strong Quality Assurance Technician and Team Lead
Consumer Service Representative
System Software Associates, Inc.
01.1992 - 09.1993
- Software application customer service support and assistance.
Education
BS in Computer Science with Honors -
Benedictine University
Chemical and Environmental Engineering -
Illinois Institute of Technology
Skills
- Product strategy and Roadmaps
- Product Management
- Backlog Management and Sprint Planning
- Business Analysis and Requirements
- Product Strategy and Roadmaps
- Story Mapping
- Release Management
- Product Lifecycle Management
- Teamwork and Collaboration
- Agile Tools: Jira, VersionOne, Stories on Board, Miro
- Database Tools: DBeaver, Toad, SQL
- Design: Adobe XD,Zeplin
- Databases: Postgres, MySql, Oracle, DB2, MS Access, Sybase
- Operation Systems: Cloud, Windows, Unix, Linux, MVS, OS/400
Certification
- SAFe Product Owner/Product Manager (6.0)
- Certified SAFe 5 Lean Portfolio Manager
- Certified SAFe 5 Practitioner
- Certified SAFe 5 Agilist
- CSPO – Certified Scrum Product Owner
- CSQA – Certified Software Quality Analyst
Life Pursuit Highlights
- Co-host of Gaming Podcast
- Board Member of Senior Pet Rescue Non-Profit
References
References will be furnished upon request.
Timeline
Product Manager / Business Analyst Consulting Director / Agile Product Owner
CNA
04.2019 - Current
Business Analyst Senior Specialist/Product Owner
CNA
01.2016 - 04.2019
SR IT QA Specialist
CNA
01.2007 - 01.2016
QA Manager
Trans Union, LLC
01.2004 - 01.2007
Team Leader
Trans Union, LLC
01.2001 - 01.2004
Quality Assurance Consultant
Trans Union, LLC
01.1999 - 01.2001
Quality Consultant
Panasonic Factory Automation
01.1997 - 01.1999
Technical Consultant
Lucent Technologies
01.1996 - 01.1997
Business Systems Analyst/Tester
Trans Union Corporation
01.1994 - 01.1996
Quality Assurance Engineer
System Software Associates, Inc.
09.1993 - 01.1994
Consumer Service Representative
System Software Associates, Inc.
01.1992 - 09.1993
BS in Computer Science with Honors -
Benedictine University
Chemical and Environmental Engineering -
Illinois Institute of Technology
- SAFe Product Owner/Product Manager (6.0)
- Certified SAFe 5 Lean Portfolio Manager
- Certified SAFe 5 Practitioner
- Certified SAFe 5 Agilist
- CSPO – Certified Scrum Product Owner
- CSQA – Certified Software Quality Analyst
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