Jennifer Toranzo
Tampa
Overview
19
19
years of professional experience
Work History
Assistant Property Manager/Leasing Consultant
Highmark Residential
07.2022 - Current
- Responsibilities include greeting guests and showing apartments, making sure the units are ready for move in, typing lease and other accompanying paperwork, plan resident events, schedule vendors, answer phones, answer resident questions and concerns, post payments, collect late fees and short payments, move residents in and out of the system, file audits, renewals, enter and complete work orders in the system, order supplies and train new employees.
Assistant Property manager
Lincoln Property Company
04.2018 - 07.2022
- I won top leasing agent every month since I have been with the company
- Responsibilities include greeting guests and showing apartments, making sure the units are ready for move in, typing lease and other accompanying paperwork, plan resident events, schedule vendors, answer phones, answer resident questions and concerns, post payments, collect late fees and short payments, move residents in and out of the system, file audits, renewals, enter and complete work orders in the system, order supplies and train new employees.
Assistant Property Manager/Leasing Consultant
Vaughn group
01.2015 - 04.2018
- Maintain resident files, answer phones, input work orders, resident billing, tour prospects, order supplies, bank deposits, office billing, post payments.
customer care performance specialist
teco energy
03.2006 - 12.2014
- Facilitate new hire and current employee training
- Facilitate meetings for procedure updates and reminders
- Quality monitoring of all customer service representatives for Tampa Electric and People's Gas employees
- Coaching and error feedback for all customer service representatives
- Handled complaints from the Florida Public Service Commission
- Trained employees and management team on new systems
- Created a more user friendly procedures manual for customer service department use.
Education
High school diploma or GED -
Skills
- Yardi
- Property Management
- Leasing
- Marketing
- Meeting Facilitation
- Property Leasing
- CRM Software
- Office Management
- Fair Housing Regulations
- English
- Customer Service
- Typing
- Accounts Payable
- Budgeting
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Property Manager/Leasing Consultant
Highmark Residential
07.2022 - Current
Assistant Property manager
Lincoln Property Company
04.2018 - 07.2022
Assistant Property Manager/Leasing Consultant
Vaughn group
01.2015 - 04.2018
customer care performance specialist
teco energy
03.2006 - 12.2014