Jennifer Torres
The Bronx,NY
Summary
Well-qualified veteran with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Security Forces Flight Chief
US Air Force
04.2017 - 05.2023
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Identified and reported suspicious activity to prevent security incidents.
- Led, managed, and performed force protection duties to protect personnel and resources.
- Delivered training sessions to educate personnel on security policies and procedures.
- Trained and mentored junior special forces personnel to apply principles of mission planning, operational security and field skills.
- Utilized advanced communications technology to plan and execute missions.
Dispatcher
US Air Force
09.2021 - 05.2023
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Training Instructor
Us Air Force
02.2019 - 08.2021
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Coached junior training staff on correct procedures and optimization strategies.
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Developed effective training plans based on department needs and objectives.
Education
Associate of Science - Criminal Justice
Community College of The Air Force
Montgomery, AL06.2021
High School Diploma -
Aviation High School
Long Island City, NY06.2015
Skills
- Microsoft Word
- Recordkeeping Requirements
- Microsoft Excel
- Complex Problem-Solving
- Critical Thinking
- Time Management
- Effective Communication
- Liaison Skills
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
US Air Force
09.2021 - 05.2023
Training Instructor
Us Air Force
02.2019 - 08.2021
Security Forces Flight Chief
US Air Force
04.2017 - 05.2023
Associate of Science - Criminal Justice
Community College of The Air Force
High School Diploma -
Aviation High School