Jennifer Torres

• Built and maintained strong relationships with potential residents and families to encourage and support move into community.
• Maintained strong and well-managed online presence to successfully market community.
• Managed lead tracking by making contact and following up on leads generated through marketing efforts.
• Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Researched potential clients and markets to prepare for appointments.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Checked in with servers to confirm preparedness before seating customers.
• Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
• Accommodated special seating requests for guests to enhance satisfaction.
• Used cash registers and credit card machines to cash out customers.

• Assisted guests with renting and setting up umbrellas, beach chairs, bicycles, kayaks and paddle boards and collected items at closing to maintain inventory.
• Wiped down beach furniture and equipment to maintain cleanliness.
• Monitored and maintained towel inventory by obtaining clean towels from laundry and returning and laundering dirty towels.
• Inspected recreational equipment prior to each shift to detect damage and wear.
• Assisted customers by retrieving beach equipment, answering questions and helping physically disabled.
• Monitored guests and enforced rules, maintaining safety for visitors and staff.

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• Set up promotional displays and equipment for special events and activities.
• Kept accounts in balance and ran daily reports to verify totals.
• Used internal software to process reservations , checks-ins and check-outs.
• Greeted guests ar front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel,