Jennifer Torres
Dumas,TX
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over four years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Coldwater Manor
08.2018 - 04.2020
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
Customer Service Cashier
Lowe’s Hardware Store
05.2020 - 03.2021
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained a clean
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Patient Care Technician
BSA Hospital
03.2021 - 07.2023
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Collected and transported specimens to prepare for lab testing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Patient Care Technician
Complete Family Care
07.2023 - Current
- Work with doing referrals for patients who are in need of seeing a specialist.
- Assist patients by brining them back to a room getting their weight, vitals and reason for patients visit to the clinic.
- Give patients shots or draw blood work, send labs over to PPL.
- Answer phone calls and schedule patients appointment.
Education
High School Diploma -
Stratford High School
Stratford, TX05.2019
Skills
- Calm Under Stress
- Documenting behaviors
- Client documentation
- ADL support
- Patient evaluations
- HIPAA Compliance
Languages
English
Spanish
A1
Timeline
Patient Care Technician
Complete Family Care
07.2023 - Current
Patient Care Technician
BSA Hospital
03.2021 - 07.2023
Customer Service Cashier
Lowe’s Hardware Store
05.2020 - 03.2021
Certified Nursing Assistant
Coldwater Manor
08.2018 - 04.2020
High School Diploma -
Stratford High School