Jennifer Torres
Hawthorne,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant II
UCLA Health
Torrance, CA
01.2022 - Current
- Knowledgeable on basic medical terminology, knowledge on Medi-Cal insurances such as HMO’s, PPO’s, and third party payors, skilled on authorizations, referrals and eligibility also skilled on patient encounters, registration and appointment scheduling
- Experience using Microsoft Word, windows, Outlook and Care Connect (EPIC)
- Able to work independently in a fast pace and under pressure
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Processed incoming mail, sorted items into appropriate categories, and distributed accordingly.
- Provided administrative support to internal departments when needed.
- Planned events and activities to drive community interest.
Representative III Front Desk Lead
Providence Health & Services
Santa Monica, CA
01.2017 - 12.2021
- Working in a multi-specialty office such as Primary care, OBGYN, Endocrinology, and Dietician
- Training and developing front desk Caregivers
- Collecting copayments and conduct insurance verification
- Ordering office supplies, checking faxes, checking provider’s voicemails
- Take patients vitals, conduct injections, and blood draws
- Maintain a clean lab area, stock and keep medications up to date
- Explaining treatment procedures to patients
- Preparing patients for examinations
- Check – In/ Out, new patient registration, accommodating doctors schedules, answer high volume calls.
Office Administrator
FPA Family Planning associates
01.2016 - 01.2017
- Greet patients, check-in, check-out, collect copayments
- Verify insurance, billing, and scan patient charts into EMR (Nextgen)
- Taking medical histories, explaining treatment procedures to patients and preparing patients for examinations
- Assisting the physician during examinations
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests.
Externship
Luna Leilani M MD
Glendale, CA
01.2016 - 01.2016
- Train to answer calls, check faxes, filling paper charts, rooming patients, and billing
- Performing basic laboratory tests
- Welcoming patients, updating and filing patient medical records
- Coding and filling out insurance forms
- Scheduling appointments, arranging for hospital admissions and laboratory services.
Education
Medical Assistant -
American Career College
01.2016
Some College (No Degree) - Business Administration
El Camino College
Skills
- Bilingual: Spanish
- Minute Taking
- Scheduling
- Office Administration
- Mail Handling
- Insurance Eligibility Verifications
- Multi-Line Phone Systems
- Multitasking and Prioritization
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Type 40 WPM
- Telephone Etiquette
- Punctual
- Reliable
- Appointment Scheduling
- Positive Attitude
- HIPPA
- OSHA Compliance
Timeline
Administrative Assistant II
UCLA Health
01.2022 - Current
Representative III Front Desk Lead
Providence Health & Services
01.2017 - 12.2021
Office Administrator
FPA Family Planning associates
01.2016 - 01.2017
Externship
Luna Leilani M MD
01.2016 - 01.2016
Medical Assistant -
American Career College
Some College (No Degree) - Business Administration
El Camino College