Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jennifer Torres

Pittsburg,TEXAS

Summary

Highly-motivated employee with desire to take on new challenges & learn new skills. Bringing in 9+ years in customer service, Operational Management, Warehouse experience, Supply Chain and Distribution expert & Transportation Management. Strong work ethic, open minded, able to work unsupervised. Quick learner, diverse and can easily adapt to change. Leverage excellent communication skills to build relationships with customers, carrier, team members, vendors, and all levels of management. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Transportation Supervisor

Lowes Distribution Center
Mount Vernon, TX
11.2021 - Current
  • Working respectfully, service minded, driven to win.
  • Monitor dedicated carrier capacity, coordinate daily transportation operations (IB schedule, vendor capacity, Purchase Orders.)
  • Assist with Checking-in Drivers
  • Resolved customer (store associates, drivers, carriers, vendor) complaints in a professional manner by providing appropriate solutions or alternatives.
  • Analyzed data to determine trends in fleet utilization, costs, and operational efficiency. Ensure we meet backhaul savings YTD
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting load requirements.
  • Collaborated with other departments within the organization to ensure smooth coordination between teams.
  • Coordinated repair and maintenance schedules for all fleet vehicles and associated equipment.
  • Reviewed invoices from dedicated carriers for accuracy before processing payments.
  • Build vendor relationship, coordinated with vendors for timely delivery and service.
  • Ensure OTS for stores, if failure follow up with individual carrier.
  • Partnering with logistics to investigated customer complaints related to freight damage or late deliveries.
  • Tracked orders from origin point through final destination while providing timely status updates. (Mostly LTL carriers)
  • Verified completion of paperwork required for pickups and deliveries according to company policies.
  • Inspected cargo prior to loading, unloading to verify accuracy of contents against invoices, shipping documents.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation

Operations Supervisor

Lowes Distribution Center
Mount Vernon , TX
01.2015 - 11.2021
  • Trained new employees on proper job functions and company policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Monitored staff performance and provided feedback for improvement.
  • Developed strong relationships with customers through excellent customer service practices.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • During my time in Operations I was over the Receiving Dep, Running Distro Dep, and Shipping area.

Production Line Worker

Pilgrims Pride JBS
Mount Pleasant , TX
01.2013 - 07.2014
  • Operated machinery according to safety regulations.
  • Prepared raw materials for production line operations.
  • Cleaned work areas regularly to ensure a safe working environment.
  • Collaborated with team members to meet daily production goals.
  • Inspected parts for defects or discrepancies.
  • Rotated through various stations on the production line to maintain skill versatility.

Cashier Team Lead

Super Bueno
Mount Pleasant, TX
01.2011 - 11.2013
  • Performed daily opening and closing procedures for the register area.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Trained new cashiers on proper use of registers and store policies.
  • Identified discrepancies between actual sales figures and expected totals.
  • Processed refunds and exchanges according to company policy.
  • Cash handling, money transfers, all front cashier duties, answering phone calls.

Education

High School Diploma -

Mount Pleasant High School
Mount Pleasant, TX
05-2013

Skills

  • Detail Oriented
  • Bilingual (Spanish)
  • Quality Assurance
  • Time Management
  • Data Entry/ Filling
  • Customer Service/ Problem Resolution
  • Carrier/Vendor Relations
  • Warehouse Safety
  • Team Work/ Team Building
  • Organization Skills/ Responsible/ Eager to take extra duties
  • Pallet Jack/ Forklift Certified
  • Experience/ Reliable

Affiliations

  • Family Oriented, Deliver Results, Servant Leader

Timeline

Transportation Supervisor

Lowes Distribution Center
11.2021 - Current

Operations Supervisor

Lowes Distribution Center
01.2015 - 11.2021

Production Line Worker

Pilgrims Pride JBS
01.2013 - 07.2014

Cashier Team Lead

Super Bueno
01.2011 - 11.2013

High School Diploma -

Mount Pleasant High School

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Jennifer Torres