Jennifer Torres
El Centro ,CAM
Summary
Accomplished Director of Operations at The Hyatt Place, adept in critical thinking and problem-solving, significantly enhanced operational efficiency and team productivity. Expert in customer service, led initiatives that streamlined processes, achieving notable improvements in performance metrics. Demonstrated exceptional leadership in high-stress environments, ensuring seamless integration of new territories at Mor Furniture For Less.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Amazon fulfillment center
10.2024 - 03.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Act-On
01.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Housekeeping Room Attendant
The Wynn Resort
09.2020 - 09.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Director of Operations
The Hyatt Place
08.2016 - 11.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Optimized supply chain management through the implementation of best practices, reducing lead times and improving inventory control.
- Supported quality assurance efforts with meticulous attention to detail when reviewing and approving finalized SOP documents.
Dispatcher Manager
Mor Furniture For Less
10.2012 - 07.2014
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Reported to management operational activities and maintained current records.
Education
High School Diploma -
Kofa High School
Yuma, AZ05.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Warehouse Associate
Amazon fulfillment center
10.2024 - 03.2025
Customer Service Representative
Act-On
01.2023 - 11.2023
Housekeeping Room Attendant
The Wynn Resort
09.2020 - 09.2022
Director of Operations
The Hyatt Place
08.2016 - 11.2019
Dispatcher Manager
Mor Furniture For Less
10.2012 - 07.2014
High School Diploma -
Kofa High School
Similar Profiles
Christian De Chavez BeranaChristian De Chavez Berana
Warehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai LogisticsWarehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai Logistics
Barbara DilleBarbara Dille
Learning Ambassador at Amazon: SLC1: Amazon Fulfillment CenterLearning Ambassador at Amazon: SLC1: Amazon Fulfillment Center
ELISE AUTRYELISE AUTRY
Picker, Packer, Sorter, Learning Ambassador at Amazon Fulfillment CenterPicker, Packer, Sorter, Learning Ambassador at Amazon Fulfillment Center
Veronica VasquezVeronica Vasquez
Amazon Associate at Amazon Fulfillment CenterAmazon Associate at Amazon Fulfillment Center
Cody A GardunoCody A Garduno
Substitute Instructional Assistant at Imperial County Office of EducationSubstitute Instructional Assistant at Imperial County Office of Education