Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Torres

Adrian,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Waitress/Assistant Manager

El primos cafe
Stratford, TX
04.2025 - Current
  • Handle customer complaints professionally.
  • Trained in new hires in food handling safety.
  • Controlled food costs and manage inventor.
  • Greeted new customers,discussed specials, and took drink orders.
  • Managed paperwork, make paychecks for employees.
  • Collaborated with kitchen staff to coordinate timely meal delivery to guests.
  • Managed dining area to ensure cleanliness and organization during busy shifts.
  • Assisted in training new staff on service protocols and customer interactions.

Patient Financial Services Representative

Moore County Hospital District
Dumas, TX
06.2024 - 01.2025
  • Maintained patient records and updated billing information in the system.
  • Collaborated with healthcare providers to verify insurance coverage details.
  • Communicated with third-party vendors regarding payment disputes effectively.
  • Educated patients on financial responsibilities and payment options available.
  • Reviewed insurance claims and ensured accurate submission to payers.
  • Ensured HIPAA compliance when handling confidential patient information.
  • Maintained accurate records of all financial transactions.
  • Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
  • Handled credit card processing activities such as refunds, disputes, and chargebacks in accordance with applicable regulations.
  • Processed payments accurately and efficiently in a timely manner.
  • Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
  • Answered customer questions regarding account discrepancies or problems.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Patient Care Technician

Complete Family Care
Dumas, TX
07.2023 - 08.2024
  • Bring patients to rooms.
  • Take vital and ask for chief complaint.
  • call insurance's to approve prior authorizations.
  • Scheduled appointments for in clinic visits or for outpatient clinic visits.
  • Schedule appointments for mammograms, ultrasounds.
  • Immunization injection, blood draw, urine samples, strep, Covid, flu, pregnancy.
  • Send out referrals.

Patient Care Technician

BSA
Amarillo, TX
03.2021 - 07.2023
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and orderliness in patient care areas and equipment.
  • Documented patient information accurately in electronic health records system.
  • Supported nursing team by preparing medical supplies and equipment for procedures.
  • Provided emotional support to patients and families during challenging situations.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted with patient admissions, discharges and transfers.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Provided emotional support for patients and families during difficult times.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Customer Service Cashier

Lowe’s Hardware Store
Amarillo, TX
05.2020 - 03.2021
  • Process customer transactions accurately at checkout stations.
  • Assist customers with product inquiries and store navigation.
  • Maintain a clean and organized checkout area for efficiency.
  • Handle cash, credit, and gift card payments securely.
  • Resolve customer complaints with patience and professionalism.
  • Collaborate with team members to improve store operations and service quality.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted customers with locating merchandise within the store.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

CNA

Coldwater Manor
Stratford, TX
08.2018 - 04.2020
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped patients with self- feeding and assisted based on invididual needs.
  • Monitored vital signs and reported changes to healthcare team.
  • Assisted nursing staff with patient hygiene and mobility tasks.
  • Provided compassionate care to residents in daily living activities.
  • Documented patient progress and care provided in electronic records.
  • Participated in team meetings to discuss patient needs and concerns.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Answered call lights and supported patients comfort and safety by adjusting bed rails and equipment.
  • Excellent communication skills, both verbal and written.

Education

Stratford High School
Stratford, TX
05-2019

Some College (No Degree) -

Amarillo College
Amarillo, TX

Skills

  • Customer service
  • Conflict resolution
  • Excellent communication in English and Spanish
  • Great people skills, friendly, and outgoing individual
  • Strong organizational skills, work under pressure, and complete assignments on time
  • Leadership, communication
  • Maintains a safe work environment, and works well independently or with a team

Timeline

Waitress/Assistant Manager

El primos cafe
04.2025 - Current

Patient Financial Services Representative

Moore County Hospital District
06.2024 - 01.2025

Patient Care Technician

Complete Family Care
07.2023 - 08.2024

Patient Care Technician

BSA
03.2021 - 07.2023

Customer Service Cashier

Lowe’s Hardware Store
05.2020 - 03.2021

CNA

Coldwater Manor
08.2018 - 04.2020

Stratford High School

Some College (No Degree) -

Amarillo College

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