Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Torres

Jennifer Torres

Austin,TX

Summary

Dedicated bilingual personal injury Legal Assistant and Receptionist with over six years of experience, supporting attorneys, litigation paralegals, and clients in all stages of legal case management. Proficient in handling medical and billing records, coordinating client meetings and treatment schedules, and managing communications with clients, attorneys, doctors, adjusters, and opposing counsel. Bilingual in Spanish and English, with a Notary Public certification and a strong commitment to professionalism, confidentiality, and client care. Eager to provide the best legal service and to continue learning and expanding knowledge in other areas of legal services to support firm growth and development.

Overview

9
9
years of professional experience

Work History

Legal Assistant

Robson Law Firm
05.2019 - Current
  • Excellent in handling potential new clients and gathering incident information
  • Multitasking between cases and clients or medical providers
  • Communication between attorney and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Assistance with trial preparation, including discovery questions and requests for production for Spanish speaking clients.
  • Requesting medical and billing records
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Reaching out to witnesses to aid in clients cases for a favorable outcome

Sales Associate

COACH Retail
08.2024 - Current
  • Recommended specific items to customers who were new to the store
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized product on shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier; Sales Generalist; Shipping and Processing

Victoria’s Secret
10.2016 - 05.2019
  • Customer service skills, including working with each customer individually to find apparel that fits her needs
  • Soft skills, including intuition from interacting with customers, integrity, communication techniques often used in sales
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Bachelor of Arts -

Texas State University
San Marcos, TX
12.2024

Skills

  • Fluent in Spanish
  • Texas Notary
  • Exceptional customer service and excellent people skills
  • Time management
  • Teamwork and collaboration
  • Outgoing personality
  • Proficient in setting up claims
  • Multi-tasking and meeting deadlines
  • Contact follow-up
  • Goal oriented

Languages

Spanish

Timeline

Sales Associate

COACH Retail
08.2024 - Current

Legal Assistant

Robson Law Firm
05.2019 - Current

Cashier; Sales Generalist; Shipping and Processing

Victoria’s Secret
10.2016 - 05.2019

Bachelor of Arts -

Texas State University