Jennifer Torres-Kowalski
Ridgecrest,CA
Summary
Highly-organized, polite, and attentive with nearly a decade of experience in office management and clerical support. Proficient in scheduling, records maintenance, and correspondence. Well-versed in use of CAlSaws, with strong knowledge of computer fundamentals. Excellent customer service, and time management skills. Exceptional at multi-tasking, and completing assigned tasks to a high standard of quality. Proactive and punctual, with a team-oriented mentality.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Office Services Technician
Department Human Services
Ridgecrest, CA
12.2018 - Current
- Oversaw office inventory by restocking supplies and submitting orders.
- Directed clients and guests to correct departments and staff members.
- Sorted, processed and distributed incoming mail, dispersing to appropriate departments and staff members.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Monitored office supply use and stock levels and placed replenishment orders.
- Reissuing and printing EBT cards using CalSAWs. Temporary and permanent Medi-Cal ards using MEDS, adhering to all procedures to keep information private.
- Responded promptly to customer questions via phone calls and voicemail, reducing phone inquiries to staff members.
- Tracked usage of various packets and placed orders to maintain inventory levels.
- Documented office procedures and processes into Renewal manual for clerical personnel use.
- Maintained renewal and call logs database to deliver access to and easy navigation for staff members.
Assistant Bookstore Manager
Barnes and Noble College
Ridgecrest, CA
12.2012 - 06.2015
- Identified material and merchandise to be ordered and selected vendors best suited to meet purchase requirements.
- Managed bookstore employees and provided training opportunities and assistance with job duties.
- Completed full inventory check to determine inventory needs and potential clearance items.
- Determined merchandise pricing structure and created labels to reflect cost.
- Verified accuracy of inventory shipments and reported errors directly to vendor within a week of receiving shipment.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated work of six employees by offering clear direction and motivational leadership.
- Filled in as Acting Manager for 8 months while Store Manager was on a LOA.
Education
High School Diploma -
Valley Center High School
Valley Center, CA06.2000
Gen Ed
Cerro Coso Community College
Ridgecrest, CAGen Ed
Palomar College
San Marcos, CASkills
- Calendar Management
- Mail Sorting, Processing and Routing
- Flexible and Adaptable
- Attention to Detail
- Self-Motivated
- Verbal and Written Communication
- Service-Oriented
- Problem Solving
- Outgoing Mail Preparation
- Reliable and Punctual
- Microsoft Office
- Time Management, Multitasking and Prioritization
- Creative Thinking
- Data Gathering
- Government Forms
- Information Processing
- Inventory Assessment
- Data Entry and 10-Key
Certification
- Typing Certificate - 51 WPM - 2022
Timeline
Office Services Technician
Department Human Services
12.2018 - Current
Assistant Bookstore Manager
Barnes and Noble College
12.2012 - 06.2015
High School Diploma -
Valley Center High School
Gen Ed
Cerro Coso Community College
Gen Ed
Palomar College
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