Jennifer Torrez
Austin,TX
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Care Specialist Level II
QTC Management
04.2021 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Inspected items and compared against standards to meet regulatory requirements.
Patient Care Technician
Methodist Children's Hospital
11.2018 - 04.2021
- Understand how to function Meditech, which is a chart software at this facility
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Medical Scribe
Scribe of America
01.2017 - 05.2019
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Used Cerner to input information into computerized patient record system.
- Communicated with other medical staff and personnel to obtain additional patient information.
Volunteer
The Children's Hospital Of San Antonio
08.2016 - 05.2017
- Observed various medical personnel interact with patients
- Trained in communication skills necessary to efficiently convey information
- Aided in medical procedures necessary for the preparation of the patient
- Used resourcefulness and skills to find replacement supplies, equipment and medicine to fill shortages.
- Cleaned and set up rooms in preparation for patient appointments.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX05.2024
Bachelor of Science - Biology, Chemistry
St. Mary's University
San Antonio, TX05.2019
Skills
- Intramuscular Injections
- Delegation and Motivation
- Immunization Administration
- Patient Health Information Access
- Task Prioritization
- Update Electronic Charts
Certification
- AHA Basic Life Support / CPR Certified: 12/20/2022
Expires: 12/31/2024
- Trauma-informed Care Certified: 06/2023
- Psychological First Aid Certified: 06/2023
Timeline
Quality Care Specialist Level II
QTC Management
04.2021 - Current
Patient Care Technician
Methodist Children's Hospital
11.2018 - 04.2021
Medical Scribe
Scribe of America
01.2017 - 05.2019
Volunteer
The Children's Hospital Of San Antonio
08.2016 - 05.2017
Bachelor of Science - Nursing
The University of Texas At Arlington
Bachelor of Science - Biology, Chemistry
St. Mary's University
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