Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER TORREZ

Birch Run,MI

Summary

Dynamic operations manager with over 30 years of experience in the medical field, including 25 years in leadership roles. Excels in embracing new challenges that promote professional growth and innovative processes. Strong commitment to continuous learning enhances adaptability and facilitates quick assimilation into diverse environments. Proven expertise in managing multi-regional operations and leading teams to achieve organizational goals, driving performance and operational improvements. Recognized for fostering effective team collaboration and consistently delivering exceptional results, ensuring operational efficiency at every level.

Overview

24
24
years of professional experience

Work History

Regional Manager, Operations

MyMichigan Health/Ascension
08.2016 - Current
  • Currently oversee operations of the primary care service line for MyMichigan Medical Group. Direct oversight of 7 direct reports, 60 indirect reports and 28 providers.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Promote an atmosphere where patients and associates feel safe and appreciated.
  • Successfully create, manage budgets and allocated resources to maximize productivity and profitability.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Participate in provider recruiting, hiring and onboarding. Complete oversight of hiring, training, and performance monitoring for all associates.
  • Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Provide leadership guidance and mentoring of direct reports, staff and physicians.
  • Enhanced team performance by promoting continuous improvement through regular coaching, training, employee engagement initiatives, open channels of communication and conveying constructive feedback on methods for reaching performance goals.
  • Cultivated positive rapport with employees and physicians to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Provide strategic guidance on improved processes and workflow to increase quality metrics, patient experience, safety excellence, ensuring regulatory compliance, provider productivity and financial goals of the service line.
  • Analyze and interpret data and metrics to set comprehensive goals for performance, growth and evaluation.
  • Create and implement strategic short and long term initiates to drive growth, increase provider productivity and align regional efforts with corporate goals.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Business/Office Manager

Associates in Eyecare
05.2001 - 08.2016
  • Oversaw daily operations, developed and enforced office policies to ensure compliance with industry regulations and maintaining a high standard of operational integrity.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Implemented new EHR software to include training of staff and providers to improve efficiency, reduce errors and improve patient satisfaction and enabling the practice to qualify for meaningful use incentives while coordination with IT to maintain operational continuity.
  • Participated in expansion activities that included investments, acquisitions and business development.
  • Ensured the company ran with conformity to established regulations, including overseeing legal and compliance matters.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Developed and maintained strong relationships with vendors, negotiating contracts and managed relationships with partners and vendors acting as a point of contact for shareholders while securing cost-effective services and supplies for the office.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Complete oversight of hiring, training, and performance monitoring for all employees. To include onboarding and credentialing of providers with insurance payors.
  • Coordinated office events and implemented staff training sessions, boosting morale and enhancing skill sets across teams.

Education

Health Unit Coordinator Program, Insurance Billing and Coding, General education classes

Delta College
University Center, MI
10.1997

Skills

  • Experienced in fostering team engagement through motivation
  • Clarity in conveying objectives
  • Systematic and precise approach
  • Promotes cooperative work culture
  • Commitment to safety
  • Adaptable in dynamic work settings
  • Proficient in written and verbal communication
  • Trustworthy
  • Goal-oriented planning
  • Collaborative team management
  • Workforce education
  • Goal-oriented planning

Timeline

Regional Manager, Operations

MyMichigan Health/Ascension
08.2016 - Current

Business/Office Manager

Associates in Eyecare
05.2001 - 08.2016

Health Unit Coordinator Program, Insurance Billing and Coding, General education classes

Delta College

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