Jennifer Torrez
Hanford,CA
Summary
Operations and energy analytics professional with 15+ years of experience across revenue assurance, financial controls, and solar operations. Proven track record of translating complex energy, billing, and performance data into actionable insights, operational improvements, and compliant, revenue-accurate outcomes. Trusted cross-functional partner across Operations, Finance, IT, and customers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Renewable Solar
01.2026 - Current
- Coordinate fleet-wide system monitoring and remote troubleshooting using AlsoEnergy and related platforms, managing alarms, escalations, and vendor support.
- Support commissioning and operational readiness of new PV sites by coordinating monitoring setup, network access, and handoff to Maintenance.
- Coordinate reimbursable service workflows, including estimate preparation, work order tracking, and invoice support in collaboration with Finance.
- Manage compliance and regulatory activities, including WREGIS/REC registrations, EIA filings, and customer documentation via DocuSign.
- Develop and manage solar wash schedules and service coordination, tracking contract utilization and supporting additional service quotes.
- Maintain and analyze operational data to identify trends and provide reporting and insights to leadership.
Operations & Maintenance Analyst
Renewable Solar
06.2023 - 12.2025
- Partnered with clients to resolve billing inquiries and deliver data-driven recommendations to optimize solar production and financial performance.
- Developed advanced Excel models for energy consumption, generation, and allocation to identify trends, inefficiencies, and cost-saving opportunities.
- Evaluated historical and projected energy usage to assess financial benefits of meter re-aggregation strategies.
- Reconciled site production against Renewable Solar Credits databases; calculated refunds and generated customer credit memos.
- Managed equipment warranty tracking and coordinated replacements with manufacturers and monitoring platforms.
- Prepared estimates, invoices, rebate submissions, and supported accounts receivable follow-up.
Business Analyst
Aspire General Insurance
06.2022 - 06.2023
- Monitored system performance following implementations, identifying and resolving post-launch issues.
- Managed project timelines, resources, and budgets to support delivery of business objectives.
- Developed and executed testing protocols to validate system functionality and process accuracy.
- Translated business requirements into clear functional specifications and supported development teams through implementation.
Business Analyst, Meter Revenue Operations
American Electric Power
11.2021 - 06.2022
- Analyzed meter and billing reports to identify anomalies, misclassifications, and revenue-impacting discrepancies.
- Generated and validated reporting used to correct misbilled meter data and ensure accurate customer billing.
- Identified gaps in process documentation and end-user training, recommending improvements to support operational consistency.
- Contributed to the implementation and refinement of business processes related to billing, revenue protection, and meter asset management.
Business Analyst, Financial Controls
American Electric Power
04.2019 - 11.2021
- Led a companywide audit of user roles and access permissions within the billing system to strengthen financial controls.
- Performed system testing to identify, troubleshoot, and prevent invoicing discrepancies.
- Reviewed and implemented vendor contracts, validating agreed-upon rates and ensuring expenses aligned with contractual terms.
- Collected and analyzed financial and statistical data to prepare reports and insights for senior management.
- Recommended process improvements to enhance billing accuracy and improve internal and external user experience with billing portals.
Senior Analyst, Revenue Assurance
Verizon
06.2006 - 12.2018
- Led investigation and resolution of national billing issues by conducting in-depth analysis of submitted trouble tickets.
- Partnered with IT to design and implement corrective solutions to mitigate revenue loss and prevent recurrence.
- Utilized SQL to identify impacted customer populations based on defined criteria.
Education
Master of Business Administration - Business Administration
Western Governors University
01-2024
Skills
Operations & Maintenance Coordination
Process Improvement
Cost & Utility Rate Analysis
Billing & Invoice Reconciliation
Buildertrend
Solar Monitoring Platforms
Excel Reporting Cross-Functional Collaboration
Documentation & Compliance
Stakeholder Communication
Certification
- Certificate of Achievement – Strategic Organizational Leadership (Villanova University)
- OSHA 10
Timeline
Operations Coordinator
Renewable Solar
01.2026 - Current
Operations & Maintenance Analyst
Renewable Solar
06.2023 - 12.2025
Business Analyst
Aspire General Insurance
06.2022 - 06.2023
Business Analyst, Meter Revenue Operations
American Electric Power
11.2021 - 06.2022
Business Analyst, Financial Controls
American Electric Power
04.2019 - 11.2021
Senior Analyst, Revenue Assurance
Verizon
06.2006 - 12.2018
Master of Business Administration - Business Administration
Western Governors University