Summary
Overview
Work History
Skills
Software Experience
Certification
References
Timeline
Generic

Jennifer Touchton

Louisville,KY

Summary

Seasoned Business Systems Manager with background in optimizing business processes and implementing technology solutions. Strengths include leadership, strategic planning, and project management, with skills in ERP system implementation and IT infrastructure development. Past work has involved improving operational efficiency, reducing costs, and driving business transformation through effective use of technology.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Systems Manager

Congo Brands
04.2024 - Current
  • Coordinated the provision of strategic support and roadmap development for various business process systems including product lifecycle management.
  • Established IT project management standards, including Wrike implementation.
  • Championed the establishment of the Data Governance team and committee.
  • Collaborated with managers and directors from various teams to create documented business processes for cross-functional work areas.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Recruited, trained and supervised IT department staff.
  • Identified areas where automation could improve efficiency within the organization's workflow.
  • Documented processes related to the installation, maintenance, upgrade, and decommissioning of business systems.
  • Coordinated with external vendors for hardware and software procurement requests.

Internal Software Development Business Analyst

ANDMORE
02.2022 - 04.2024
  • Documented requirements to facilitate API development, reporting solutions, platform support activities.
  • MVP delivery of a web application for sales order entry and submission, including new API endpoints to support data retrieval and updates.
  • Updates to, and platform support for, wholesale seller and buyer systems.
  • MVP delivery of a consolidated wholesale seller platform.
  • PMO process improvements, including development team transitions to Scrumban and Kanban.
  • Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

NetSuite ERP Implementation Business Analyst

FourHands, LLC.
05.2021 - 02.2022
  • Conducted in-depth research and revised numerous outdated requirements.
  • Implemented tracking and validation for various system customizations.
  • Performed root cause analysis of problems discovered during system testing phase.
  • Documented user stories and business rules to ensure implementation accuracy.
  • Analyzed and tracked data to prepare forecasts and identify trends.

Internal Business Systems Project Manager

Kapsch TrafficCom USA, Inc.
11.2018 - 04.2021
  • Project Management and System Administrator for Planview PPM global system implementation, integrated with Atlassian Jira.
  • Project Management for Client Document Approval Tool Implementation.
  • Process and procedure development for a traffic and tolling technology company.
  • Project management training development and delivery, including risk, resource, change, action items, and decision management.
  • Modified project plans when needed to better align with organizational objectives.
  • Updated project plans based on changing objectives, specifications, and staff availability.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Lead weekly meetings with stakeholders to review progress on projects, discuss issues, and develop solutions.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.

Functional Consultant

Elevate HR, Inc.
07.2016 - 11.2018
  • Performed configuration and testing for customer implementations of D365.
  • Designed a regression testing program for Elevate HR Solutions, accompanying D365.
  • Supported post-implementation activities such as bug fixes, enhancements, upgrades.
  • Met with and discussed project requirements with customers to ascertain type of software system to effectively meet needs and requirements.
  • Acted as a liaison between the technical team and business users to ensure clear communication of requirements and solutions.
  • Prepared test plans, scenarios and scripts to ensure proper functionality of developed systems.
  • Defined system goals and devised flow charts and diagrams describing logical operational steps.

Business Systems Analyst

AMEC Foster Wheeler
10.2012 - 07.2016
  • Facilitated implementation projects spanning multiple functional areas such as Human Resources, Sales/CRM, and Document Management.
  • Generated comprehensive documentation including FDDs, SDDs, RTMs, Project Charters, and various design specifications.
  • Gathered, outlined, and reviewed business requirements.
  • Prepared detailed reports on project progress for senior management review.
  • Conducted interviews with stakeholders to gain an understanding of their business objectives and user needs.
  • Developed and updated SOPs for key functions and features of each system.

HRIS Administrator

AMEC Foster Wheeler
06.2008 - 10.2012
  • Performed system configuration testing and updates, report development, and data feed management.
  • Developed, deployed, and maintained the internal employee-facing HR SharePoint support site.
  • Defined HR requirements for the employee lifecycle notification system, integration files for benefits data feeds.
  • Elicited integration file requirements from benefits vendors.

Skills

  • Business Systems Strategy
  • Business Process Improvement
  • Project Planning and Management
  • Change Management
  • Stakeholder and Vendor Management
  • Cross-functional team leadership

Software Experience

Planview Enterprise One PRM, ProjectPlace, Leankit, Wrike Project Management, ADP, NetSuite, Box.com, MS Office, Pivot Tables, Jira, Power BI, SQL Queries, SharePoint, Mail Merge, MS Visio, Confluence, InfoPath, Dynamics NAV, MS Project, MS Access, Draw.io, Tableau, Lucid

Certification

  • Certified ScrumMaster from Scrum Alliance

References

References available upon request.

Timeline

Business Systems Manager

Congo Brands
04.2024 - Current

Internal Software Development Business Analyst

ANDMORE
02.2022 - 04.2024

NetSuite ERP Implementation Business Analyst

FourHands, LLC.
05.2021 - 02.2022

Internal Business Systems Project Manager

Kapsch TrafficCom USA, Inc.
11.2018 - 04.2021

Functional Consultant

Elevate HR, Inc.
07.2016 - 11.2018

Business Systems Analyst

AMEC Foster Wheeler
10.2012 - 07.2016

HRIS Administrator

AMEC Foster Wheeler
06.2008 - 10.2012
  • Certified ScrumMaster from Scrum Alliance

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Jennifer Touchton