Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies
Timeline
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JENNIFER TRACY

Project Management
Atlanta,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Shift Manager / ASM

WALGREENS COMPANY
Atlanta, GA
01.2018 - Current
  • Currently managing sales and inventory of 6,000+ retail and pharmaceutical products, averaging $12k+ in daily sales.
  • Responsible for daily management of team availability, store operating schedules, and sales.
  • Providing product knowledge, and diplomacy to meet customer satisfaction, while constantly promoting sales.
  • Dedicated to balancing sales availability against distribution center and vendor deliveries.
  • Daily accounting of cash/credit balances, weekly and monthly financial audits, and managing cash handling checks and balances using proprietary software.
  • Responsibility for on time marketing of product promotional materials, ensuring alignment and brand compliance.
  • Ongoing training and mentoring of new employees to maximize team performance.
  • Excelling in every store position and regularly supporting front-line staff.

Project Manager

GENERAL ELECTRIC, GE Power
Atlanta, GA
01.2013 - 01.2018
  • Reined in project costs while meeting key milestones, and project lifecycle from inception to completion.
  • Highly successful customer relationship broker; securing internal / external buy-in.
  • Negotiation architect generating market share, counseling client business critical decisions for operational success.
  • Strong leadership of engineering and key proposal sales teams in delivery and execution of tailored proposal solutions for national power producers, and government utilities.
  • Completed 9 capital projects for Midland Cogen Venture, ENGIE North America, FPL, & Hawaiian Electric Company with project values ranging from $250k to $15MM.
  • Proven achiever dedicated to completion deadlines, avoiding schedule complications and eliminating contract penalty clauses.
  • I am constant in nurturing relationships with vendors to foster positive working relationships.

Business Analyst

GENERAL ELECTRIC, Generator Product Line | GE Power
Atlanta, GA
01.2010 - 01.2013
  • Driver of marketing proposals and business sales development in collaboration with Product Line Managers, building strong client relationships.
  • Growing fleet customer base by $50m+ through understanding and support of customer end user sales, and profit growth needs.
  • Directing Product Development Programs to ensure compliance with business objectives.
  • Delivered 11 client contract proposals, providing solutions and technical guidance to customers experiencing business operating, and profit loss issues.
  • Delivered results included increased revenue from long-term loyalty contracts and improved GE market share.
  • Developed 9 ‘think tank’ enterprise groups to address customer profit loss and end user product issues. Results included a, 45% increase in sales, profits, and loyalty to the GE brand.
  • Delivery of significant profit solutions with key understanding of guiding customers to best applied solutions.

IT Engineer

HUGHES INFORMATION & TECHNOLOGY SYSTEMS
Atlanta, GA
01.2008 - 01.2010
  • Offered software and hardware solutions for diverse business groups and nonprofits in the LGBT community.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Installed custom hardware and software solutions based on client business needs.
  • Repaired computers damaged by viruses and recovered key business data, ensuring business continuity.
  • Developed training materials for Microsoft Office platforms, system backups, and provided hard copy documentation for future reference.

Client Services Contract Administrator

BLAKE & PENDLETON INC
Atlanta, GA
01.2005 - 01.2008
  • Coordinated and managed client maintenance contract operations.
  • Key- change architect, bringing teams together as collaborative organizations.
  • Directed client service operations across three states resulting in a 20% decrease in customer equipment down time and significantly improved service availability.
  • Generated new maintenance contracts and delivery of service parts reducing client down time, resulting in a 45% increase in new customer retention.

Education

Diploma - Electrical Engineering

Stafford College
Staffordshire, UK

Bachelor of Science equivalency - Administration | Management Operations

Stafford College
Stafford College, UK

Skills

    Schedule Management

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Additional Information

  • Above & Beyond Business Development Award | Silver | General Electric 2017.
  • GA Pharmacy Board Operating License.

Hobbies

LGBT Advocacy Sponsor: Providing safe haven outlets and counseling for Parents of emerging transgender children.

Volunteer Business Counsellor for Corporations encountering emerging transgender employees.

Avid Aquarist, Reptile Enthusiast, Amateur Chef, and dedicated Wife.

Timeline

Shift Manager / ASM

WALGREENS COMPANY
01.2018 - Current

Project Manager

GENERAL ELECTRIC, GE Power
01.2013 - 01.2018

Business Analyst

GENERAL ELECTRIC, Generator Product Line | GE Power
01.2010 - 01.2013

IT Engineer

HUGHES INFORMATION & TECHNOLOGY SYSTEMS
01.2008 - 01.2010

Client Services Contract Administrator

BLAKE & PENDLETON INC
01.2005 - 01.2008

Bachelor of Science equivalency - Administration | Management Operations

Stafford College

Diploma - Electrical Engineering

Stafford College

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